Customer Care Supervisor

The Customer Care Supervisor is responsible for increasing Queensborough Customer Loyalty by ensuring consistent, positive, and valuable customer experiences.   The supervisor will provide telephone support and problem resolution by determining customer needs, responding to inquiries, and updating and maintaining customer information.

The Customer Care Supervisor will provide day-to-day support and coaching to call center teammates around customer service, products, operational policies, procedures and internal controls to ensure compliance with bank policy and standards. The supervisor will partner with Customer Care Representatives to provide problem resolution for escalated customer issues.