Program Support Specialist

Job Summary

This position is located in the Department of Small and Local Business Development (DSLBD) within the Commercial Revitalization Division. The mission of DSLBD is to support the development, economic growth, and retention of District-based businesses, and to promote economic development throughout the District’s commercial districts.

The Commercial Revitalization Division provides technical and funding assistance to support, promote, and foster economic development along District commercial corridors as well as the retention, recruitment, and enhancement of businesses throughout the city. The division is responsible for administering citywide grant programs including Main Streets Program and Clean Teams Program grants, among others.

The work involves identifying and analyzing the needs of the program(s); evaluating current standard operating procedures (SOP); researching program issues, concerns and complaints; and recommending administrative strategies or changes. The assignments are average and repetitive in nature and are complicated by the requirement to determine the effect of problems encountered and propose management solutions and recommendations from among several viable alternatives.

Duties and Responsibilities

Participates in analytical studies based on examination of management needs. Identifies research and analyzes programs issues or problems; and presenting results. Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommend administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems.

Participates in the development of procedures and guidelines in order to satisfy the goals of the department or agency. Devises means of improvement and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities and production goals.

Provides assistance and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s). Coordinates and monitors practices and procedures utilized by the program staff to ensure compliance with all applicable regulations and procedures.

As directed by supervisor, handles complaints and problems, non-complex in nature. Research and gather data; conducts fact-finding investigations; and develops results or recommendations.

Qualifications

and Education Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications None Working Conditions/Environment The work is primarily sedentary. Other Significant Facts Tour of Duty: Monday- Friday 8:30AM- 5:00PM Pay Plan, Series and Grade: CS-0301-09 Promotion Potential: No Known Promotion Potential Collective Bargaining Unit: This position is not covered under a collective bargaining unit.

Position Designation: Security sensitive positions are positions of special trust that may be reasonably expected to affect the access to or control of activities, systems or resources that are subject to misappropriation, malicious mischief, damage, or loss or impairment of communications or control. Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment.

You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment. EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.