Patient Service Rep

SUMMARY: The Patient Service Representative reports to the Office Manager and provides front-office support in an outpatient medical practice.

Responsibilities include

patient registration, appointment scheduling, greeting and checking in patients, managing patient information, and supporting efficient patient flow.

RESPONSIBILITIES

Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures timely follow-up. Obtains and accurately enters patient registration information. Schedules, confirms, and reschedules appointments and tracks missed appointments. Obtains necessary insurance authorizations and referrals and verifies financial and insurance information.

Checks patients in upon arrival, verifies demographic and insurance information, obtains required identification, and collects and posts co-payments. Maintains efficient patient flow and notifies clinical staff when patients arrive. Performs discharge functions, including scheduling physician appointments, diagnostic testing, and hospital procedures.

Ensures required coding information is documented prior to patient departure. May create and maintain patient medical records. Reconciles and batches encounter forms at the end of the day. Maintains quality assurance, safety, environmental, and infection-control standards. Protects patient privacy and confidentiality.

Demonstrates Compassion, Accountability, Respect, and Excellence while supporting a collaborative, patient-focused environment.

MINIMUM QUALIFICATIONS

Education/Knowledge: Knowledge of patient care needs across developmental stages and cultural backgrounds. Familiarity with medical terminology. Proficiency in English and computer systems. Strong interpersonal and communication skills. Experience: Two years of experience in a healthcare environment.

Pay Range

$18.13-$29.90 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914 Work Type: m-f flexible Work Shift: Day Daily Hours: 8 hours Driving Required: No