Business Solutions Advisor

Sims Lifecycle Services (SLS) is a worldwide leader in IT asset and cloud infrastructure reuse, redeployment, recycling, and refining. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products. Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data-secure, fully traceable, and environmentally sustainable manner.

With our global reach, expertise, and infrastructure, SLS can provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world. At Sims Lifecycle Services , we believe progress is driven by our people. If you’re set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen.

Now’s an extraordinary time to work with us. SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business results. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds, and talent – and we need yours too!

Join Our Dynamic Team! We are seeking a Business Solutions Advisor to join the team in West Chicago, IL. This is a fantastic opportunity for a results-driven professional who thrives on solving business challenges, identifying opportunities, and building strategic partnerships. Reporting to International Business Development, this role will be responsible for building strong client relationships, supporting existing accounts, and identifying new business opportunities that align with SLS growth objectives.

This role works closely with clients and internal teams to coordinate services, resolve issues, ensure contract requirements are met, and improve the overall customer experience. The ideal candidate is organized, solutions-focused, and comfortable working across sales, operations, logistics, pricing, and account management.

This is more than a job - it's a chance to develop your career with a global organization that values innovation, collaboration, and results. We are in an exciting period of growth, and the successful candidate will play an essential role partnering with our team, which is focused on delivering innovative, customer-centered solutions that help our clients achieve their business goals while supporting a more sustainable future.

We work in a fast-paced, collaborative environment where sales, operations, logistics, and customer service come together to solve challenges, drive growth, and create exceptional customer experiences. Team members are encouraged to share ideas, build strong partnerships, and take ownership of their work, making a meaningful impact on both our customers and the business.

If you thrive in a dynamic setting and enjoy working with talented professionals who are committed to continuous improvement and success, you'll fit right in and influence outcomes. Salary Range $77,954.87 - $93,545.84 Key Accountabilities: Support and comply with all Safety, Health, Environment, Community, and Sustainability (SHECS) policies, procedures, and initiatives, including SimsMMway Program, to ensure a safe work environment; work closely with SHECS personnel on workers’ compensation injuries/claims and associated follow-up/documentation and reasonable accommodations.

Support and comply with all Company policies, procedures, and initiatives. Support diversity and inclusion, positive employee relations, and team environment; ensure that all employees are treated fairly and equitably. Source new business opportunities in line with SLS’ strategic objectives Develop and maintain relationships with key clients; ask for their feedback and provide feedback to sales and operations management for the purpose of enhancing the quality of service.

Ensure clients’ demands are satisfied, specific to inbound audit/review requests. Prepare and make reports as requested by management. Develop and maintain a well-coordinated internal relationship with key decision makers within the organization across all sites. Ensure that client issues are dealt with efficiently, informing the customer service manager of any problems that may arise.

Ensure that all processes and procedures are completed, and quality standards are met via the SOW process. Be aware of and pursue opportunities for account growth and new business, involving sales management to help facilitate this growth. Understand company capabilities and services, and effectively communicate all offerings to the client.

Provide transactional account support regarding, but not limited to, logistics, accounting, settlements, quotes, and contract compliance. Ensure all client requirements are met. Receive and respond to calls and emails from clients. Answer clients’ questions promptly and accurately. Ensure clients’ issues are resolved in an efficient manner.

Respond to complaints, examine and investigate nonconformities, determine causes for discrepancies, and make adjustments to internal processes as needed. Support efforts surrounding the Innovation Steering Committee Escalate issues when needed. Attend internal meetings and conference calls with assigned clients. Other duties as assigned.

Experience & Qualifications Required: Relevant high school qualifications or equivalent combination of education and experience Bachelor’s degree, or equivalent combination of education and experience, preferred One to two years with direct exposure to client satisfaction and project/case management required Three+ years of related experience preferred Skills and Competencies: Excellent written and verbal communication skills Proficiency in MS Office Suite Strong organizational skills and attention to details Problem-solving capability Ability to multitask With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career.

We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment. A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company.

Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits. SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential.

SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws.

This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination. To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.