Global Director Customer Service Division

In this role you are responsible for the strategic and operational leadership and further development of our global service organization, making a significant contribution to the company's long-term success Together with your team, you continuously analyze customer needs, market opportunities and technology trends, translating insights into profitable and innovative service and business models that succeed in the market You drive sustainable customer satisfaction by ensuring outstanding support and service performance across our global Technical Support and Field Service Engineering team In close collaboration with Sales, Product Management and our regional organizations, you further expand the international service business and unlock new growth opportunities You represent the Service Division in group-wide projects and in interactions with internal and external stakeholders You hold a degree in Engineering, complemented by further education in Business Administration (e.

g., an MBA), and bring several years of leadership experience within an international service organization in the machinery engineering industry A proven track record of building, developing, and commercially expanding global service and after-sales organizations sets you apart You are an experienced leader of international teams and know how to build strong collaboration across different cultures, regions, and time zones With your strong analytical and conceptual skills, you quickly grasp complex technical and business challenges, develop strategic solutions, and drive their successful implementation An entrepreneurial mindset, strong customer orientation, excellent negotiation skills, and a passion for transformation and digitalization complete your profile You are fluent in German and have a good command of English, which you use particularly when collaborating with our international colleagues A senior leadership position with a direct impact on the future growth and development of a global service business The opportunity to shape innovative service offerings, business models, and digital solutions Close collaboration with international teams in a technology-driven and innovation-focused environment Short decision-making processes, an entrepreneurial culture, and a high level of autonomy and ownership