Account Associate - State Farm Agent Team Member

About the Agency: Our agency brings together a legacy of experience and a commitment to community. After working with one of the largest State Farm agents for over 22 years, I established our Legacy office on January 1, 2019, with a second location in Big Rapids set to open in early 2025. As a Grand Valley State University graduate and an ambassador for the Cadillac Area Chamber of Commerce, I’m deeply invested in the community.

We’re proud sponsors of the Cadillac Freedom Festival and frequently participate in local events Our dedicated team of 14 enjoys a flexible work environment, a supportive culture, and a range of benefits, including a 3% retirement match, group life insurance, and partial health insurance reimbursement.. With team gatherings, both organized and informal, our office culture is one of camaraderie and mutual support, making it a truly rewarding place to grow a career.

Join us and be part of a close-knit, high-energy team dedicated to making a difference in our community. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.