Front Office Supervisor

T his is a full time position. Monday-Friday 8:00 am-6:30 pm.

POSITION SUMMARY

The Front Office Supervisor is a multi-functional, fast paced, customer-oriented supervisory position. This position will be responsible for all routine supervisory tasks regarding customer service personnel as well as additional duties related to individual customer service supervisors at each facility. Your primary responsibility is customer service and a team spirit.

The Front Office Supervisor is accountable and responsible for the safeguarding and custody of medical records in accordance with all Florida Statutes (F.S.) and the Florida Administrative Code (F.A.C.) Rules and Regulations. This position also requires the supervision of all Medical Records (front desk staff) and the Outreach and Enrollment staff on day to day activities to ensure the efficient and effective operation of the front desk.

The incumbent will participate in the planning, coordinating, and evaluating activities involved with patient flow and medical records. POSITION RESPONSIBILITIES: Complies with all F.S.’s and the F.A.C. in maintaining the safeguard and confidentiality of medical records. Receives subpoenas and complies with policies and procedures for immediate processing.

Supervise the work of the office to ensure adherence to quality standards, proper procedures are followed. Organizes work schedules and duties of front desk staff. Coordinate with Front Office Director. Ensure that Medipass/HealthEase/Medicaid and all outreach letters are completed monthly. Supports the Center Manager in monitoring patient flow.

Acts as liaison between front desk, medical and administration staffs, demonstrating a cooperative attitude and assisting as needed. Ensures correctness, safety, security, and proper handling of the funds on hand. Ensures correct, timely completion of daily and monthly account reconciliations and submit data to Front Office Director monthly.

To maintain proficiency in all job functions of the front office to enable you to perform all front office duties and cashier duties when staff calls in or on vacation. To receive and take accurate telephone messages. Strong interpersonal communication skills to support team efforts to the organization. Direct customers to the appropriate resources when necessary.

Resolves customer service concerns and be able to answer questions regarding policy and procedure. Review the reports pertaining to activities such as chart audits and monitor work activities and submit to appropriate personnel. Discuss job performance problems with employees in order to identify causes and issues and to work on resolving problems.

Evaluate employee’s job performance to regulations and recommend action plans. High School diploma or equivalent Minimum of 1-3 years experience in healthcare front office or equivalent setting, including some supervisory and administrative experience