Parts Advisor

Parts Counter Salesperson.doc Position Specifics Department: Parts Reports to: Parts Manager / Store Manager Purpose Performs a variety of in-store customer service, marketing, promoting, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories.

Responsibilities

Providing excellent customer service to service department, counter & phone customers Provides recommendation for sales of additional related or needed parts or accessories Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise Supplies Service Technicians with parts Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor Assists with preparing and maintaining professional showroom image and merchandise displays Assists in keeping parts department clean and orderly Participates in all job-related training and development Routinely lifts items weighing up to 75 lbs.

Ability to work extended hours and weekends Other jobs assigned by management Experience, Education, Skills and Knowledge: High School diploma or equivalent experience 1 year of experience in Parts Department operations preferred Experience connecting with customers, maintain professional image, establish rapport Demonstrated basic understanding of the selling processes Demonstrated ability to manage multiple projects simultaneously with a degree of independence Experience using standard desktop load applications such as Microsoft Office and internet applications