Supervisor, Home Equity Processing

The Supervisor, Home Equity Processing (SHEP) is responsible for supervising a team of Home Equity Loan Processors to include pipeline management of loans in process, with a constant monitoring of file flow and workloads to ensure acceptable turn times and that closing dates are met. The SHEP will monitor efficiencies in processing and will continually look for ways to improve our processes, both in terms of procedures and use of the LOS system to ensure continuous member service improvements, workflow/capacity improvements and error reductions. The SHEP will provide leadership, guidance and support to the team in all aspects of the process.

The SHEP will act as a leader within the department acting as a back-up and resource to the Manager of Home Equity Processing.