Site Leader Toyohashi

Mission At IBA (Ion Beam Applications), we are world leaders in proton therapy—an advanced form of radiation therapy that enables precise, targeted treatment of cancer while sparing healthy tissue. Each proton therapy center we build combines cutting-edge technology, complex infrastructure, and close collaboration with hospital teams.

The installation and operational launch of these systems require dedication, precision, and a strong partnership mindset. As Site Leader, you will take full responsibility for on-site proton therapy technology and operations, ensuring technical service excellence, patient safety, and strong customer relationships. You will act as both a technical expert and a strategic partner, driving performance, developing your team, and going the extra mile to achieve operational excellence and customer satisfaction.

Your focus will be on delivering high-quality service, solving issues proactively, improving processes, and maintaining safe and efficient operations that meet IBA’s standards. Challenges we trust you with This role is based on site (in Toyohashi), with openness to travel for training and support purposes. Operational Leadership Lead and coordinate all on-site proton therapy operations Ensure high system availability and technical service excellence Drive operational performance and continuous improvement initiatives Monitor KPIs and implement corrective actions when needed Safety & Compliance Ensure patient safety and operational compliance at all times Enforce IBA standards, quality procedures, and regulatory requirements Promote a strong safety-first culture across the site Ensure adherence to environmental, health, and safety policies Customer & Stakeholder Management Serve as the primary on-site contact for hospital stakeholders Build and maintain strong, trust-based customer relationships Ensure customer requirements are met with professionalism and responsiveness Proactively resolve operational or service issues Operational meetings with customer Team Leadership & Development Lead, coach, and develop the team on-site professionals Foster engagement, accountability, and high performance Support team training and competency development Encourage collaboration within the site and across other IBA locations Communication & Coordination Maintain clear communication with internal teams and external partners Coordinate installation, maintenance, and support activities Ensure proper documentation and reporting of site operations What we value Degree in Electronics, Electromechanics, Mechanics, or related technical field Proven experience leading technical service or operational teams (at least 2 years of experience in people management) Experience in high-availability or mission-critical environments preferred Exposure to industrial, healthcare, or medical technology environments is a plus Skills & Competencies Strong technical background with hands-on capability (at least 2-3 years of experience in maintenance and hands-on tasks) Excellent leadership and people management skills Analytical problem-solving and root cause analysis capability Strong communication and interpersonal skills Customer-focused and solution-oriented mindset High level of ownership, autonomy, and accountability Ability to manage complexity in a fast-paced, high-tech environment And you also are: Results-driven and performance-oriented Pragmatic, structured, and detail-focused Strong emotional intelligence Continuous learner with interest in technology advancement Committed to safety, quality, and operational excellence