Data Analyst - Operations

Analyze ongoing and upcoming business process to ensure proper documentation are available Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA) Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives Provide direction and guidance to junior team members Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed) Ensure deliverables from junior team members are up to standard and free of error At least 2 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry Attention to details, critical mindset and self driven to get things done Strong analytical skills, ability to identify root causes and creativity to solve problems Ability to multitask and deliver initiatives in a fast-paced environment Strong verbal and written communication skill Nice to have: ○ Working experience in managing large scale operation projects in fintech / same industry ○ Working experience as a business consultant ○ Experience in managing small team ○ Industrial engineering degree ○ Experience in using SQL / similar language