Alterations Specialist

About the Company : Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients.

Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer

AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

Position Overview

The Alterations Specialist coordinates the review, administration, and monitoring of apartment alteration projects across AKAM-managed condominium and cooperative properties in New York City. Reporting to the SVP of Building Operation, this individual works with management executives, boards, residents, architects, engineers, contractors, and building staff to guide projects from application through closeout.

The role supports adherence to building alteration requirements, coordinates technical reviews, and helps protect building systems, common areas, and neighboring residences.

Key Responsibilities

Serve as a primary contact for residents, responding promptly and professionally to inquiries and service requests. Manage alteration submissions and maintain project records, including applications, drawings, specifications, alteration agreements, insurance documentation, and required approvals. Review proposed scopes, drawings, and specifications for alignment with building requirements; identify potential impacts on structural, mechanical, electrical, plumbing, waterproofing, and life safety systems.

Coordinate technical reviews with building architects, engineers, and other consultants; track comments, required revisions, and outstanding items through resolution. Prepare clear recommendations and status summaries for management and boards; track board decisions and communicate approval conditions to residents and project teams.

Track required permits, contractor credentials, insurance, deposits, and other prerequisites; confirm documentation and authorized approvals are in place before work begins. Coordinate preconstruction meetings, site visits, and project communications, including work hours, access, deliveries, service interruptions, and protection of common areas.

Monitor progress through site meetings and coordination with building staff and consultants; document concerns, deviations from approved scopes, and resident complaints. Escalate unauthorized work, safety concerns, property damage, and unresolved issues to the SVP of Building Operation and management; coordinate corrective follow-up.

Maintain alteration logs, schedules, correspondence, and action items; provide regular updates and follow through on outstanding requirements. Coordinate project closeout, including consultant signoffs, applicable permit closeout records, final inspections, damage resolution, and recommendations for deposit release. Help maintain alteration procedures, resident guidance, and review checklists; support related assignments directed by the SVP of Building Operation.

Required Qualifications 2–5 years of administrative or resident services experience in luxury residential property management, hospitality, or high-end customer service. Strong writing, communication, and client service skills; ability to work professionally with residents, boards, consultants, contractors, and building teams.

Strong organization, attention to detail, problem-solving, and follow-through; ability to prioritize multiple projects and meet deadlines independently and collaboratively. Proficiency in Microsoft Word and Excel and Adobe Acrobat and/or Bluebeam Revu; ability to maintain accurate electronic project records. Ability to attend site meetings and building walkthroughs and address project questions and issues as they arise.

Preferred Qualifications

Bachelor’s degree in architecture, engineering, construction management, or a related field. 5–10 years of related experience in architecture, engineering, construction project management, or residential alteration coordination. Ability to read architectural and engineering drawings and specifications; working knowledge of residential construction and building systems.

Familiarity with NYC condominium and cooperative alteration processes, permit coordination, and construction requirements Skills & Competencies White-glove customer service mindset Strong attention to detail Professional demeanor and presentation Ability to work in a fast-paced residential environment Strong written and verbal communication