Associé en solutions hypothécaires / Mortgage Solutions Associate

This position is responsible for the success of borrower retention and facilitation of the borrower financing experience. A Mortgage Solutions Associate promotes financing and renewal options for files across multiple brands to achieve borrower financing needs in a timely manner, along with preventing early payout and promoting ancillary services.

This position is empowered to understand homeowners needs and requirements in order to suggest and recommend the best solutions and finance options, while utilizing underwriting policies to make preliminary decisions regarding borrower qualifications, interest rate discounting, blended rate calculations, and penalty amounts related to refinancing, porting.

This position involves flexibility with hours to ensure the best borrower experience across Canada. The Internal Broker department currently manages an inbound queue during the hours of 8:00AM – 7:00PM EST in conjunction with managing outbound call efforts as needed across Canada. It is expected that an Mortgage Solutions Associate be able to work any time during the available hours within the current hours of operation.

Provide Financing Solutions Review financial situation of borrowers (includes preliminary analyzing of income, assets, liabilities and credit bureau details while assessing the borrower’s ability to qualify for the requested solution) Utilize product options and borrower goals to suggest products and terms that are mutually beneficial to borrowers, MCAP, and investors Offer interest rates and Penalty quotes Complete an application and pull Credit Bureau to hand off warm lead to Internal Broker Promote Options (Ancillary Retention) Promote applicable lender product options and services such Mortgage Life Insurance, Disability Insurance, and Home Warranty options Promote and educate on features and benefits of existing mortgage product to retain borrowers when financing unavailable or unwarranted and offer advice on how the client may qualify in the future Provide renewal rates and produce renewal offers to hand off to Renewal Account Manager Report Consumer Opinion Assist with respect to enhancing the overall borrower experience, both mid-term and at maturity.

Provide feedback and insight to management.