Full-Time: Guest Services Agent

Location: Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside Managed by: Lodging Dynamics Hospitality Group

About Lodging Dynamics

Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to "Make Money and Do Good," we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors.

Your Role as a Front Desk Agent

As a Front Desk Agent, you are the face of our hotel.

Your role

is key in creating a welcoming and seamless experience for every guest.

Key Responsibilities:

Efficiently book reservations and coordinate with the reservations center as needed

Check guests in and out promptly, using up-selling techniques to maximize revenue

Prepare for group arrivals, VIP check-ins, and departures

Maintain confidentiality and handle guest records with integrity

Answer calls professionally and relay accurate messages

Address minor guest concerns with empathy and resolve them promptly; escalate major issues when necessary

Respond to requests quickly and follow up to ensure guest satisfaction

What We're Looking For

Minimum of 1 year of customer service experience (hospitality preferred)

High school diploma or equivalent; or 6-12 months of related experience

Strong communication, organization, and time management skills

Commitment to delivering outstanding customer service

Familiarity with hospitality procedures and systems

Ability to lead by example and support team training

Your First Few Months

You'll start by learning the ins and outs of our property and its amenities. Soon after, you'll support and lead front desk operations while helping our team provide exceptional guest experiences.

Your role

will be pivotal in setting the tone for guest satisfaction throughout their stay.

Why You'll Love Working With Us

People-first, supportive culture

Hotel and travel discounts across partner brands

Paid time off

Wellness program participation

Comprehensive benefits package: medical, dental, vision, 401(k), and more

How to Apply

Ready to join our team? Submit your application online today!