Customer Service Liaison

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.

Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

About the Role

This position should be a dedicated and proactive member. The Customer Service Liaison should be responsible for managing communications on behalf of student transportation with parents, schools, and drivers to ensure a seamless transportation experience for students and the student transportation division. This role requires strong interpersonal skills, attention to detail, and the ability to handle various customer inquiries and concerns efficiently and at times under stressful conditions.

This position would work primarily out of the Office of Student Transportation daily. However, they would have a split residency.