Automotive Service Advisor / Service Consultant

Serve People. Build Trust. Drive the Customer Experience.

At Capital Ford of Charlotte, we know our Service Advisors are more than schedulers or salespeople-they're trusted advocates for our customers and the heartbeat of our service department. We're looking for acustomer-focused Automotive Service Advisorwho leads with integrity, communicates with confidence, and believes that exceptional service starts by putting people first. If you're passionate about creating an outstanding ownership experience while helping customers protect one of their biggest investments, we'd love to meet you.Ford dealership experience is a plus, but a commitment to delivering exceptional customer service is what matters most.

What You'll Be Doing:

Welcome customers with professionalism, warmth, and a genuine desire to help

Conduct thorough vehicle walkarounds and accurately document customer concerns

Educate customers on maintenance recommendations, repair options, and pricing with honesty and transparency

Build lasting relationships through exceptional communication and follow-up

Coordinate repairs with technicians to ensure quality workmanship and timely delivery

Keep customers informed throughout the repair process with proactive updates

Manage appointments, repair orders, and workflow to maximize efficiency and customer satisfaction

Resolve customer concerns with empathy, professionalism, and a solutions-focused mindset

Work collaboratively with technicians, parts, and leadership to create an outstanding service experience

What We're Looking For:

Previous experience as an Automotive Service Advisor or similar dealership role preferred

Ford dealership experience is strongly preferred

Strong knowledge of automotive maintenance, repairs, and service processes

Outstanding customer service and relationship-building skills

A servant-leadership mindset with a passion for helping people

Excellent communication, organization, and multitasking abilities

Ability to confidently explain repairs, recommendations, and estimates

Experience with dealership management software and estimating systems

Positive attitude, professional appearance, and team-first mentality

Valid driver's license with an acceptable driving record

Ability to successfully complete pre-employment background screenings

What We Offer:

Competitive compensation with strong earning potential

Performance and customer satisfaction bonus opportunities

Comprehensive benefits including Medical, Dental, Vision, PTO, 401(k), and more

Ongoing training and professional development

A fast-paced, team-oriented environment with supportive leadership

Career growth opportunities within one of the Southeast's fastest-growing automotive groups

The opportunity to make a real impact on every customer's experience

WE ARE CAPITAL.

At Capital Automotive Group, we believe the best customer experiences begin with great people. With 20 automotive and powersports franchisesand more than1,500 team members, we're proud to be one of the fastest-growing dealer groups in the Southeast. We're family-owned, people-first, and committed to creating an environment where our teammates can grow, succeed, and make a difference every day. We believe in servant leadership, collaboration, and doing the right thing-for our customers, our teammates, and our communities. If you're looking for a place where your voice matters, your contributions are recognized, and your career can thrive, you'll find it at Capital. We're proud to support our military community and encourage veterans and transitioning service members to apply.

Capital Automotive Group - Where Our Greatest Capital is Our People!

Capital Automotive Group is an Equal Opportunity Employer committed to creating a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for every qualified candidate.