Employer Service Specialist- Columbia. SC

JOB SUMMARY

Under direct supervision, the Specialist will maintain data related to employers, insurers, courts, offices and other parties within the automated system in a meticulous and timely manner. Serves as customer service liaison with automated system users and the employer community to ensure data is updated, recorded and verified effectively. JOB DUTIES: 30%

• Data Management: Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed and in a timely manner. Maintains other data within the automated system for court, private attorneys and other parties integral to the provision of Child Support Services. 25%
• Technical Support: Responds to system user inquiries and issues via the problem ticket system, emails, incoming calls, and desk-side visits. Works with the user to resolve reported data issues. Responds to user requests to update other party information within two business days of request. 20%
• Customer Service: Serves as a liaison with employers to ensure compliance with the income withholding process. Updates the automated system appropriately with changes in employment status of individuals. Provides guidance to employers on the income withholding process and individual withholdings. 15%
• Analyze & Report: Troubleshoots problems by analyzing, identifying, and diagnosing faults and symptoms using established procedures and processes. Track, escalate, and communicate unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the ticket system for shared use. 10%
• General Clerical: Perform other related general office duties in order to enable flexibility during changing work demands. Also serves as back-up to the New Hire Unit. JOB CODE: AM61 EMPLOYEE TYPE: Time-Limited (TLP) Staff Minimum Requirements: A high school diploma and relevant experience. An Associate's degree or a bachelor's degree in a related field may be substituted for the required work experience. Expected Salary $38,000- $40,000 This position is located in Columbia, SC RESPONSIBILITIES: JOB KNOWLEDGE Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations. SUPERVISORY RESPONSIBILITIES Not responsible for supervising employees. BUDGETARY RESPONSIBILITIES No fiscal responsibility for the department's budget. PHYSICAL REQUIREMENTS: Communicate, converse, give direction, express oneself: % Use hands or feet to operate or handle machinery, equipment, etc.: % Sit (stationary position) for prolonged period: % Walk or move about: % Recognize or inspect visually: % Extends hands or arms in any direction: % WORKING CONDITIONS: None: % WORK SCHEDULE: Standard Hours: 37.5 COMPENSATION INFORMATION: Expected Salary Range $38,000 - $40,000 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines. ESSENTIAL PERSONNEL LEVEL: Normal Operations
• Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations. JOB LOCATION: Pickens, SC APPLICATION DEADLINE: Open until filled. MILITARY AND VETERAN: Military Equivalency : Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties. Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [email protected] with any questions or issues. CLOSING STATEMENT: Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.