Front Desk Assistant

Description JOB SUMMARY: Responsible for excellent patient service as visitors enter the clinic. Timely and efficiently, check patients in and out with a high degree of courtesy, professionalism and confidentiality.

RESPONSIBILITIES

Check In Welcomes and greets patients/visitors to the clinic in a courteous and friendly manner. Determines the purpose of the visit and directs patient accordingly. Mark patient arrived in Medent. Update patients (126) Registration: Address, Phone numbers, Emergency Contacts, Ethnicity, E-Mail, Insurance Cards, etc. Enter information in Medent Scan insurance cards into Medent.

Select in system how the patient would like to receive reminder calls (phone, text, or email). Verify patients Insurance Eligibility. Direct Patients to Correct Waiting room. Call No-Show patients to reschedule appointments or leave a message for patient to call back and reschedule. Make additional packets for patients added on to same day or next day schedule.

Dispense and collect payments for contact lenses. Open Turn on lights in clinic & sub waits. Pick up cash boxes. Power on all computers up at front desk. Begin printing packets for next day, put in colored folders, check all deposits for manager Open up a New Batch for current business day. Close End of day: add all payments.

Print daily journal and compare. Make any corrections needed to balance the day's batch. Complete batch sheet. Post batch. Settle credit card machine. Attach all receipts and payment slips to prepare for deposit. Print care credit report. Count cash box and turn in with batch.

Requirements

Education

High School Diploma or equivalent Experience: Demonstrated success in Customer Service and computer competence. Electronic health records experience (preferred). Experience in a health care setting (preferred). ESSENTIAL SKILLS AND ABILITIES: Strong customer service skills; High level of attention to detail; Excellent communicator and listener; Familiarity with computers and keyboarding; Ability to work independently with close supervision.