CRM Executive

ABOUT THE ROLE

We are looking for a people-first CRM Executive to manage our client database, run outreach campaigns, nurture leads, and maintain long-term relationships on behalf of SIONIQ. You will work closely with Sales, Marketing, and Product teams to keep every client engaged and informed across the full lifecycle.

KEY RESPONSIBILITIES

Maintain and update CRM records from the sales team — tracking Demos Scheduled, Demos Completed, In Negotiation, and Deal Closed Execute Email and WhatsApp outreach campaigns to showcase product updates, features, company news, and brand content Follow up with leads who visited SIONIQ exhibitions and move them into the active pipeline Distribute social media and marketing content to the client database on a regular, scheduled basis Coordinate with the sales team for client updates, flag stagnant deals, and escalate priority actions to the Sales Head Collect post go-live feedback from closed clients and share structured reports with internal teams Build and maintain warm, professional relationships with clients as a genuine representative of SIONIQ Participate in SIONIQ-organised exhibitions and trade events (domestic travel required) Submit daily, weekly, and monthly activity reports to the Sales Head Track all client records where the sales team is active and ensure CRM data is complete and accurate QUALIFICATIONS Graduate in Business, Marketing, or a related field 4+ years of experience in CRM, inside sales, or client servicing Hands-on experience with CRM tools — Zoho, Hub.

Spot, Salesforce, or similar Familiarity with email/WhatsApp campaign tools is a plus Strong written and verbal communication in English; regional language fluency preferred Willingness to travel for exhibitions and client-facing events