Front Desk Agent | Inn at Bellefield

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Provide exceptional guest service by welcoming guests and visitors in a friendly, professional, and courteous manner. Process guest check-ins and check-outs accurately and efficiently in accordance with established hotel procedures.

Process guest payments and maintain compliance with all cash-handling, credit, and payment policies and procedures. Respond to guest inquiries, address complaints, and resolve concerns promptly to ensure guest satisfaction. Provide guests with accurate information regarding hotel services, local attractions, activities, and points of interest.

Generate, print, and distribute daily reports to the appropriate departments and personnel. Communicate with Housekeeping to identify and resolve discrepancies on the room status report. Maintain accurate records and follow all hotel, Shaner, and franchise standards and procedures. Perform other duties as assigned.

Qualifications

High school diploma or equivalent. Minimum of one year of customer service experience; previous hotel experience preferred. Ability to communicate effectively and professionally with guests, management, and co-workers. Basic computer skills; previous computer system experience preferred. Bilingual English/Spanish skills are a plus.

Knowledge of local activities, attractions, and points of interest appropriate for the hotel's clientele. Strong customer service, problem-solving, and organizational skills.

Benefits

Health insurance Paid time off (PTO) Eight paid holidays Marriott hotel discounts Two complimentary overnight stays per year at participating Shaner Hotel properties, based on availability and applicable program guidelines.