Student Experience Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

TALENT ACQUISITION Student Experience Coordinator – Associate EY provides access to professional qualifications and apprenticeships for our Early Careers (student) hires and employees wanting to continue their professional development. This is a key part of EY’s future talent strategy ensuring that our Student Hires and existing employees are accessing relevant apprenticeships and professional qualifications to ensure success in their roles.

The opportunity Provide administrative support for the delivery of professional qualifications for EY students and employees across European time zones. You will support EY students in different time zones and other employees across their qualification lifecycle, helping to deliver an efficient process and positive employee experience.

Key responsibilities

•Provide day-to-day administration across the professional qualification lifecycle, including student records, qualification pathways, registrations, course and exam enrolments, exam results and completion activity. •Monitor shared mailboxes, resolve standard student and stakeholder queries using approved guidance, and refer complex or judgement-based cases to ensure subject-matter experts.

•Process examination results and related administration, ensuring records and stakeholders are updated accurately and within agreed service levels. •Coordinate student intake activity, including student registration and tracking, coordination of exemption impact to student pathways and enabling students requesting access arrangements.

•Review student requirements for membership eligibility by gathering, checking and recording required information to support onward decision making and sign-off. •Maintain accurate data in the professional qualifications database and related systems, completing regular data-quality checks, audits and housekeeping activities.

•Manage invoice and billing process related to professional qualification costs, liaise with internal teams, institutes and external providers to resolve routine discrepancies. •Identify data issues, process risks and improvement activities to enhance service delivery, efficiency and employee experience, using automation and technology where applicable.

•Apply a continuous improvement mindset by utilising AI and technology to enhance process effectiveness, identify trends, and support data-driven decisions. Skills and experience •Experience in administration, HR support, learning operations or a similar process-led role. •Strong organisational skills with the ability to manage high-volume workload, prioritise tasks and meet deadlines.

•Excellent attention to detail, data accuracy and confidence working across multiple systems and spreadsheets. •Clear written and verbal communication, with a strong customer-service mindset and the confidence to work with European time zone stakeholders. •Ability to follow documented controls, solve routine problems and escalate issues at the right time.

•Comfortable working independently while contributing actively to a collaborative, multi-location team. •Understanding of confidentiality, data protection and handling sensitive information.

Education

and Preferred experience •Bachelor’s degree is required in HR or related discipline. •1+ years of professional Experience in a shared service or global delivery environment is preferred. •Experience using HR, learning, case-management or student-record systems. •Experience supporting professional qualifications, apprenticeships, learning administration or student programmes.

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