Customer Service Represenative

Join Our Team at Walts TV! Are you the kind of person who makes people feel heard? Do you thrive on solving problems and turning a frustrated customer into a happy one? Walts TV is looking for a Customer Care Representative who genuinely cares about getting it right — every call, every email, every order. This isn't a script-reading, box-checking role.

You'll be the voice and face of our brand, working across phone, email, chat, and eCommerce platforms to make sure every customer walks away satisfied.

What You'll Do

• Own the customer experience — handle inbound/outbound calls, emails, and chats with warmth and professionalism
• Keep orders moving — process and manage orders across our POS and eCommerce systems with accuracy
• Communicate proactively — give customers clear answers on shipping, delays, and policies before they have to ask
• Solve real problems — partner with shipping, sales, and carriers to resolve issues and coordinate deliveries/returns
• Handle returns with care — make the process smooth and stress-free for customers
• Keep things organized — accurate data entry, clean workspace, reliable follow-through What You Bring:
• A knack for clear, friendly communication (written and verbal)
• Comfort multitasking across multiple screens and systems
• A calm, solution-focused approach under pressure
• Attention to detail — the little things matter to you
• High school diploma or equivalent (required)
• Technical support experience with consumer electronics is preferred, including the ability to troubleshoot products, resolve technical issues, and assist customers with setup and operation (preferred, not required) - 1+ year of customer service experience (preferred, not required) Benefits:
• Health, dental, and vision coverage
• Paid time off and paid holidays - 401(k) with company match
• Real opportunities to grow your career
• A supportive, collaborative team that has your back If you're ready to bring your energy, empathy, and problem-solving skills to a team that values great service, we want to meet you. Apply today and start building a career with Walts TV.