Concierge

PRIMARY FUNCTION: Concierge DEPARTMENT: Front Office REPORTS TO: Front Office Manager SUMMARY: The Concierge holds the keys to our cherished Charleston. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate The Dewberry’s service standards.

KEY RESPONSIBILITIES

Major areas of responsibility include, but are not limited to: Welcome guests in a warm and enthusiastic manner, always using the guest’s name. Provide detailed advice and recommendations to guests regarding the hotel and the Charleston area. Stay current on local events, attractions, and happenings in Charleston. Promote hotel outlets, including the restaurant, bars, the Dewberry Spa, and the Dewberry House Cars to all guests.

Make restaurant and tour reservations upon request. Anticipate guest requirements and requests in order to satisfy them efficiently and promptly. Research and coordinate arrangements for guests’ special requests. Respond to guest requests in under 24 hours, and always follow up to ensure satisfaction. Correspond with guests in person, over the phone, and via email in a professional, clear, and concise manner.

Monitor guest requests through the hotel’s work order system, “ALICE,” and ensure completion. Work closely with the hotel’s Guest Services team to schedule and arrange Dewberry transportation services. Develop and maintain positive working relationships with others to help reach common goals. Oversee Dewberry Bikes Program.

QUALIFICATIONS

High school diploma/GED required. One year of hotel/hospitality operations experience. 1+ years of customer service experience. Excellent verbal and written communication. Excellent organizational and time management skills. Ability to handle difficult customers and utilize exceptional guest recovery skills to ensure guest satisfaction.

Excellent data entry and computer skills, with a strong knowledge of Microsoft Office. Ability to work positively in a team environment. Availability to work weekends, nights, and/or holidays as business levels require. Ability to lift, pull, and carry up to 50 lbs. Ability to walk and stand for extended periods. Ability to bend, stoop, or kneel to access files.

BENEFITS

401K with Company Match (4%)* Education Reimbursement* Paid Maternity Leave* Complimentary Downtown Parking Complimentary Dry Cleaning Complimentary Daily Lunch Buffet Best-in-class health & supplemental insurance* Optional Supplemental Coverages* Financial Advising with Roadside Capital Competitive Pay Advancement & Growth Opportunities Full-Time and Part-Time Positions Flexible Paid Time Off *Indicates eligibility requirement WHO WE ARE: We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards.

Every Teammate plays a key role in contributing to the success of the whole hotel. ABOUT THE DEWBERRY: As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.

The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop. Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality.

As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.