English B2B support Advertisers - 2000€ Welcome Bonus

B2B support to the company's advertisers.

Your responsibilities

include managing and resolving product troubleshooting and provide customer support related to the company advertising products. Key Skills & Knowledge

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

Requirements

• Experience on paid campaign management is mandatory.
• Have a degree in Marketing or related field.
• Have experience in Digital Marketing.
• Have experience in a Contact Centre, Service program for any Advertising Tech company.
• Be fluent with any social media products usage and have understanding of digital advertising.
• Strong customer service-oriented skills.
• Can work as a team member, as well as independently.

Benefits

Private Health Insurance from day one Welcome Bonus of 2000€ Great opportunity to grow quickly within the company Excellent work opportunity in a dynamic leading multinational company; Stable work and career progression; Investment in training (ongoing training) and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking … Working Hours On-site: Monday to Sunday - 07:00 to 19:00 2 shifts: 07:00 – 16h00 / 10:00 – 19:00