Service Advisor

Looking to hire a Service Advisor for Hansen Tire & Truck Repair. At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Job Summary

We are seeking a highly skilled Service Advisor to join our team. In this role, A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include: Customer Interaction: Greeting customers and assessing their vehicle service needs.

Listening to customer concerns and documenting relevant information about vehicle issues. Service Recommendations: Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines. Providing cost estimates for services and obtaining customer approval before initiating work.

Scheduling and Coordination: Scheduling appointments for service and repairs. Coordinating with the service department to ensure timely completion of work. Managing the flow of vehicles in and out of the service area. Communication: Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.

Explaining technical details in a clear and understandable manner to customers. Willing to train others share knowledge Documentation: Creating and maintaining accurate service records for each customer and vehicle. Documenting all customer interactions and service transactions. Customer Satisfaction: Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.

Seeking feedback from customers to improve service processes. Sales and Upselling: Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle. Explaining the value of recommended services to customers. Technical Knowledge: Staying informed about automotive technology, service procedures, and industry trends.

Collaborating with technicians to understand and communicate technical information to customers. Administrative Tasks: Handling paperwork, invoices, and processing payments. Utilizing computer systems and software to manage customer and vehicle information. Compliance: Ensuring compliance with dealership or service center policies and procedures.

Adhering to relevant regulations and standards in the automotive industry. A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role.

North American Truck & Trailer offers a competitive wage and benefit packing including: .Benefits available the 1st of the month following date of hire. 401(k) retirement plan with company match Medical, Dental, and Vision Insurance Life Insurance Short- and Long-Term Disability Insurance Paid Vacation, Sick, and Holidays OEM Training Incentive for Parts & Service personnel Tool Reimbursement for service employees Tuition Reimbursement for service employees Discount on Parts/Labor and Vehicle Purchases Employee Referral Bonus Professional work environment To apply please contact Cheryl Rierson at Cheryl.

rierson@nattinc.com or 605-332-7112. Come experience the difference! In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated.

As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together.

Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!