Customer Service Warranty Superintendent - Jacksonville

Join the ICI Homes Team ICI Homes is seeking a Customer Service Warranty Superintendent who is passionate about delivering exceptional customer experiences and maintaining the high-quality standards our homeowners expect. This role serves as a key liaison between homeowners, subcontractors, and our construction team to ensure warranty requests are resolved efficiently and professionally.

If you have a strong residential construction background, excellent communication skills, and a commitment to customer satisfaction, we encourage you to apply.

What You'll Do

Review homeowner warranty requests and determine appropriate solutions for eligible claims. Inspect homes, diagnose issues, and coordinate corrective actions. Schedule, coordinate, and oversee subcontractors performing warranty work. Monitor the quality and completion of repairs to ensure they meet ICI Homes standards.

Review and approve subcontractor pay requests. Maintain ongoing communication with homeowners throughout the warranty process. Partner closely with construction and production personnel to resolve customer concerns. Ensure warranty work is completed, documented, and signed off by homeowners. Promote and support safe work practices on all jobsites.

What We're Looking For

Minimum of 3 years of residential construction experience. Strong knowledge of residential construction practices, building codes, quality standards, and safety regulations. Excellent organizational and follow-up skills. Ability to diagnose construction-related issues and develop effective solutions. Strong customer service and communication skills.

Proficiency with computers, smartphones, and related technology. Ability to work independently and manage multiple projects simultaneously. Professional, courteous, and service-oriented attitude.

Requirements

Valid Florida Driver's License. Reliable personal transportation. Ability to work primarily in the field, with some office-based administrative responsibilities. Must possess the tools necessary to perform inspections and evaluations. Why Join ICI Homes? ICI Homes has built a reputation for quality, innovation, and customer satisfaction.

Our team members play a vital role in creating exceptional experiences for our homeowners while working in a collaborative and supportive environment. Apply today and become part of a company committed to excellence in homebuilding and customer service. ICI Homes offers competitive salary and a comprehensive benefits package.

If interested in this great opportunity, please submit resume to careers@icihomes.com for consideration EOE / DFWP Note to Job Seekers: Your resume will be reviewed and qualified candidates will be contacted in the event that there is a potential match. Thank you.