Chief Commercial Officer (CCO)

Role Purpose The Chief Commercial Officer (CCO) is responsible for driving the overall commercial strategy and growth of the business. The role oversees sales, marketing, product development, distribution, and customer experience to ensure revenue growth, market share expansion, and long-term profitability. The CCO owns the customer interface and ensures all commercial functions are aligned to achieve strategic business objectives.

Key Responsibilities

Commercial Strategy & Leadership Develop and execute commercial strategy aligned with corporate objectives Lead short- and long-term business planning Collaborate with CEO and executive team on strategy and transformation Identify new market opportunities (e.g., 5G, IoT, cloud, underserved segments) Sales & Revenue Management Lead and optimize sales across consumer, enterprise, and wholesale Set KPIs, incentives, and performance frameworks Manage direct, indirect, and digital sales channels Drive acquisition, retention, and upsell strategies Marketing & Brand Lead brand positioning and marketing strategy Oversee campaigns, digital marketing, PR, and sponsorships Use market insights to inform pricing and product strategies Align marketing, sales, and product teams Product & Service Management Oversee product development and lifecycle management Drive innovation across telecom offerings (mobile, broadband, enterprise solutions) Monitor product performance and profitability Customer Experience Improve customer journey, satisfaction, and loyalty Oversee contact centres, retail, and digital platforms Track and improve NPS / CSAT metrics Partnerships & Business Development Manage partnerships with vendors and technology providers Drive new business opportunities (MVNO, B2B, joint ventures) Represent company in industry and regulatory forums Financial & Operational Management Manage commercial budgets, forecasts, and P&L Analyze performance and report to CEO/Board Drive cost efficiency without impacting growth Team Leadership Lead and develop high-performing commercial teams Build a performance-driven, customer-centric culture Drive talent development and succession planning Key Performance Indicators Financial Revenue growth EBITDA and margin improvement Market share growth Customer Customer acquisition and growth Revenue-generating customer growth Customer satisfaction (NPS) People Talent development and performance management Employee engagement and satisfaction Reporting Line Reports to: Chief Executive Officer Matrix reporting to: Group Chief Commercial Officer Requirements Qualifications Bachelor’s degree in Business, Marketing, Engineering, or related field MBA or equivalent (preferred) Experience 15+ years in commercial leadership roles Minimum 5 years at executive level Telecoms or technology sector experience Proven revenue growth and market share delivery Experience managing large P&Ls Knowledge Telecom products and network technologies Industry trends (5G, fiber, OTT, digital transformation) Regulatory landscape African business environment (preferred) Skills & Competencies Strategic thinking and planning Strong commercial and financial acumen Leadership and team management Stakeholder management Negotiation and relationship building Results-driven mindset Ability to manage complexity Additional Requirements English required Portuguese advantageous Benefits Fast-growing pan-African telecom operator with millions of subscribers and active expansion across markets like DRC and Angola Employees are part of major network rollouts and market growth phases