Human Capital & Admin Manager

Responsible for developing, implementing, and managing Human Capital and Administrative functions for the F&B operations within the assigned country or region. Ensures compliance, smooth HR operations, effective workforce planning, and administrative support across restaurants, kitchens, warehouses, and corporate F&B offices.

Requirements

1. Leadership & Team Management Lead and supervise all HC & Admin staff across the country/region, ensuring smooth daily operations. Conduct periodic staff appraisals, provide coaching, and foster strong communication across all levels. Develop and deliver training programs covering food safety, customer service, leadership, and operational skills.
2. HR Planning & Policy Implementation Provide inputs into division yearly plans, manpower budgets, and operational requirements. Support development, implementation, and periodic review of HC & Admin policies aligned with corporate guidelines. Ensure compliance with labour law, food safety HR standards, regulatory requirements, audits, and risk management protocols.
3. Workforce Management Consolidate workforce needs for all F&B outlets and departments; prepare annual HR plans. Supervise recruitment, onboarding, and induction processes. Support manpower planning, scheduling, and talent forecasting across all F&B locations. Manage employee relations, grievances, and mediation in coordination with Operations management.
4. Administrative & Compliance Oversight Oversee visa processing, work permits, medicals, and residency renewals, ensuring legal compliance. Manage time attendance systems and provide accurate payroll inputs. Oversee office and outlet administrative functions, including maintenance, facility management, and vendor/service agreements. Maintain secure filing, digital archiving, and confidentiality of employee documentation. Coordinate with Corporate IT for HR systems, attendance tools, and administrative technologies.
5. Reporting & Communication Prepare regular performance reports for HC & Admin and contribute to overall F&B operational reporting. Provide inputs on HR policies to Corporate HC & Admin and ensure local adherence. Additional Duties: Handle travel arrangements, ticketing, accommodation coordination, and expense management for employees as required. Perform any other related duties assigned by the direct supervisor.

Benefits

Minimum 5 years of experience in Human Resources, preferably within F&B, hospitality, or service industry. Excellent English communication; Arabic preferred in certain regions. Strong understanding of local labour laws and F&B regulatory requirements. Proficiency in HR systems, scheduling tools, attendance systems, and MS Office.

Knowledge of F&B manpower planning, food safety training requirements, and high-volume recruitment is an advantage.