Corporate Reception & Security Associate

Overview

The Corporate Reception & Security Associate is the initial point of contact for in-person associates, customers, vendors, and visitors to one of our home office locations. This position provides customer service and serves as the primary point of contact for security assessment.

Responsibilities

• Works efficiently to provide reception responsibilities, controls access to facility, entry point security, screens entrants, and follows admittance process, maintains visitor log, creates associate/visitor badges, answers questions, provides direction, etc.
• Produces an atmosphere in which associates and visitors feel welcome and cared for, by communicating and behaving professionally and respectfully. Upholds confidentiality of sensitive associate or business related matters.
• Monitors the facility both internally and externally, at times via CCTV Systems, entrances and exits to prevent unapproved or unlawful entry; controls environment, de-escalates as needed. Calmly and professionally redirects behaviors through courteous communications, redirects those who cause a disturbance to leave the property. Balances the often competing demands of customer service and physical security.
• Knowledgeable of and adheres to Company policies; observes potential violations to safe work practices and assists others to follow safe work practice, sets up barriers and directional signage as directed based on events or business needs.
• Ensures that all property removal is conducted within policy requirements. Identifies vendor products may be carried by vendors or associates.
• May need to respond to emergency situations such as injuries, fire, medical emergency, bomb threat, or inclement weather and will follow Company process and procedure. Protects evidence or scene of incident in the event of an accident, emergency or security investigation. Observes and reports incidents or suspicious activity to leadership, or public safety officers, based on circumstance.
• Administrative support as assigned.

Qualifications

• Professional and Customer Service oriented verbal, non-verbal and written communication, highly organized
• 5+ years of related home/regional office reception/security experience
• Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Teams)
• Core Competencies: Customer Focus, Collaborate Effectively, Embrace Accountability, Strategic Thinking, Drive Execution, and Cultivate Learning
• Works effectively and efficiently; must be able to properly prioritize responsibilities and needs of the business, security, associates and visitors
• High School degree or equivalent work experience, technical or bachelor’s degree preferred
• First Aid, CPR/AED Certifications preferred
• Scheduling Availability needed: Full-Time, Monday – Friday, varied schedules between the hours of 6:30am – 6:30pm with varied start and end times. Periodic special events may require working some evenings/weekends on occasion. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on all Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com Pay Range USD $15.96
• USD $19.95 /Hr.
• Works efficiently to provide reception responsibilities, controls access to facility, entry point security, screens entrants, and follows admittance process, maintains visitor log, creates associate/visitor badges, answers questions, provides direction, etc.
• Produces an atmosphere in which associates and visitors feel welcome and cared for, by communicating and behaving professionally and respectfully. Upholds confidentiality of sensitive associate or business related matters.
• Monitors the facility both internally and externally, at times via CCTV Systems, entrances and exits to prevent unapproved or unlawful entry; controls environment, de-escalates as needed. Calmly and professionally redirects behaviors through courteous communications, redirects those who cause a disturbance to leave the property. Balances the often competing demands of customer service and physical security.
• Knowledgeable of and adheres to Company policies; observes potential violations to safe work practices and assists others to follow safe work practice, sets up barriers and directional signage as directed based on events or business needs.
• Ensures that all property removal is conducted within policy requirements. Identifies vendor products may be carried by vendors or associates.
• May need to respond to emergency situations such as injuries, fire, medical emergency, bomb threat, or inclement weather and will follow Company process and procedure. Protects evidence or scene of incident in the event of an accident, emergency or security investigation. Observes and reports incidents or suspicious activity to leadership, or public safety officers, based on circumstance.
• Administrative support as assigned.
• Professional and Customer Service oriented verbal, non-verbal and written communication, highly organized
• 5+ years of related home/regional office reception/security experience
• Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Teams)
• Core Competencies: Customer Focus, Collaborate Effectively, Embrace Accountability, Strategic Thinking, Drive Execution, and Cultivate Learning
• Works effectively and efficiently; must be able to properly prioritize responsibilities and needs of the business, security, associates and visitors
• High School degree or equivalent work experience, technical or bachelor’s degree preferred
• First Aid, CPR/AED Certifications preferred
• Scheduling Availability needed: Full-Time, Monday – Friday, varied schedules between the hours of 6:30am – 6:30pm with varied start and end times. Periodic special events may require working some evenings/weekends on occasion. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on all Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com