IT Business Analyst

Location GGP Chicago - 350 N Orleans Street, Suite 300 Business Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together.

With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve If you’re ready to be a part of our team, we encourage you to apply. Job Description Position Summary The Business Analyst plays a key role in driving cross-functional initiatives and special projects to support the success of the IT department.

This role collaborates with teams across the organization to execute initiatives, standardize processes, and improve efficiencies, while supporting the development of project and portfolio best practices. Focusing on the corporate technologies within the HR and Legal spaces, the Business Analyst combines an entrepreneurial, adaptable mindset with strong cross-functional collaboration to navigate ambiguous work, deliver results, and enhance overall IT planning and operations.

Responsibilities

Oversee the delivery, servicing, and ongoing support of Legal and HR technology solutions, ensuring projects, enhancements, and upgrades are completed on time and within budget. Monitor, triage, and coordinate the investigation and resolution of system incidents by partnering with internal teams and external vendors. Collaborate with internal IT teams to define scope, timelines, and deliverables for projects and initiatives as they arise.

Participate in the development, documentation, and implementation of IT policies, standards, and best practices to promote consistency, security, and operational excellence. Ensure technology solutions adhere to cybersecurity, physical access, data privacy, and legal compliance requirements. Develop and execute test scripts, plans, and scenarios to support system enhancements, upgrades, and project implementations.

Oversee vendor relationships, including performance management and adherence to SLAs, ensuring high service quality and compliance with contractual obligations. Provide clear and consistent project communications, status reporting, and updates to business stakeholders and executive leadership. Foster strong cross-functional relationships with IT, business stakeholders, and vendor partners to identify opportunities for technology optimization and continuous improvement.

Other duties as assigned.

Qualifications

High school diploma or GED required. Bachelor’s degree in Information Technology or a related field is preferred. 3-5 years of experience in a business analyst or similar role supporting large-scale enterprise platforms. Expertise with common Legal software platforms such as DMS, CLM, and Entity Management. Experience working in an Agile Scrum environment, including writing clear user stories and acceptance criteria.

Experience leading project teams and coordinating multiple initiatives in dynamic environments. Strong vendor management experience, including contract oversight, service level monitoring, and coordination of external service providers. Excellent written, verbal, and listening communications skills, with the ability to engage effectively with stakeholders at all levels.

Strong organizational and problem-solving skills, with consistent attention to detail and follow-through. Experience managing budgets and tracking costs for projects and vendor services. Proficiency with Service. Now or similar platforms for issue tracking, project management, and workflow automation.

Compensation

Exempt Pay Frequency: Bi-weekly Annual Base Salary Range: $85,000- $115,000 Annual Bonus: 15% Benefit Information Competitive compensation Medical, Dental and Vision beginning day 1 401(k) Company matching 401(k) Vests on Day 1 Career development programs Charitable donation matching Generous paid time off (i.e., vacation, personal holidays, paid sick time) Paid Volunteer Hours Paid Parental Leave Family planning assistance including IVF, surrogacy, and adoption options Wellness and mental health resources Pet insurance offering Childcare Assistance Commuter benefits A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #GGP