Client Inquiry Specialist

The Client Inquiry Specialist acts as the first point of contact for clients with questions or concerns.  Contact may be received via the Client Care phone line, the external website, NSM’s information email address and other channels.  This position answers simple questions but primarily directs the client’s question or concern to the appropriate person to address it promptly and works closely with branch staff and management to ensure each concern is addressed in accordance with company policy and within expected time frames.