Case Manager

Description Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are cultivating a WARP Multidisciplinary Clinic and looking to staff Case Manager to provide their services to veterans in our Rockville, MD headquarters.

The Case Manager is expected to perform the following: Conduct comprehensive intake and social-needs screening. Develop and maintain individualized service-coordination plans. Schedule and track internal and external referrals. Coordinate insurance authorizations, benefits and appointment follow-up. Identify transportation, housing, food, caregiving, legal and financial barriers.

Facilitate communication among providers, patients, families, schools and community agencies. Track emergency-department visits, hospital discharges and care transitions. Conduct outreach to patients at risk of disengagement. Prepare cases for interdisciplinary conferences. Maintain resource directories and closed-loop referral documentation.

Support discharge and follow-up coordination. Escalate clinical concerns to licensed personnel. Avoid providing psychotherapy, diagnosis or licensed clinical services unless separately qualified.

Requirements

Minimum qualifications Bachelor’s degree in social work, psychology, rehabilitation, public health, nursing, human services or a related field. Two years of healthcare, disability, behavioral-health or community-services experience. Demonstrated knowledge of benefits, community resources and care coordination. Proficiency with electronic records and referral-management systems.

Preferred qualifications

Master’s degree or relevant professional license. Certified Case Manager, Accredited Case Manager or comparable credential. Experience with VA Community Care, Medicare, Medicaid, commercial insurance or school systems. Bilingual or multilingual capability. Experience serving Veterans, children or individuals with disabilities.

Performance indicators Closed-loop referral completion. Appointment attendance and engagement. Authorization and transition timeliness. Reduction in avoidable gaps in care. Resource connection success. Patient and family satisfaction