Chief of Staff - Vet Health Services

About the Team

Vet Health Services (VHS) at Pet. Smart is leading the way in making veterinary care more accessible and impactful. Through our Independent Veterinary Operator (IVO) practices, the Pet. Smart Veterinary Services (PVS) franchise ownership model, in-store vaccine and wellness clinics, and Access to Veterinary Care (AVC) initiatives supported by Pet.

Smart Charities, VHS brings innovative veterinary solutions together under one roof to support pets, pet parents, and the professionals who care for them. About the Location Onsite Position: This position is considered to be Fully Onsite, work is to be done onsite at a Pet. Smart location (Phoenix Home Office, Pet. Smart stores, Merchandise Development Center, Distribution Centers or another Pet.

Smart site). Specific location will be determined by evaluation of the following: Home market of person hired for this role and/or selected by this individual. Store with hospital facilities in place and available.

About the Job

Pet. Smart Veterinary Services (PVS) is part of Pet. Smart’s Vet Health Services (VHS), the team bringing innovative veterinary solutions under one roof. Our goal is to keep veterinary health in the hands of the veterinary professionals. We are looking for a skilled veterinarian who’s excited to deliver high-quality care.

A person excited to explore the next step in leadership, hospital operations, and leading the direction of medicine practiced by their team. The high-level of autonomy in operating the clinic presents an excellent opportunity to experience what owning your own practice could be like, while giving you the tools, mentorship, and support to lead the operation of a Pet.

Smart Veterinary Services (PVS) hospital. Why This Role Stands Out Potential path to ownership with structured support and coaching Competitive salary + leadership & management stipend + performance bonuses Opportunity to build and cultivate a clinic culture where pets, clients, and the team thrive A role where your voice matters—spanning both high-quality veterinary medicine and operational leadership, not simply another associate general practice position What You’ll Do – Clinical Responsibilities Provide comprehensive wellness care across life stages, with a focus on prevention and client education Diagnose and treat a wide range of conditions in dogs, cats, and select exotics Perform routine and advanced soft tissue surgeries in a fully equipped suite Deliver thorough dental care, including cleanings, radiographs, and extractions Create and manage diagnostic and treatment plans using in-house labs and imaging Build a caseload aligned with your interests—general practice, surgery, internal medicine, behavior, or others Foster lasting client relationships through trust and clear communication What You’ll Do – Leadership & Ownership Development Lead and mentor the clinical team in partnership with Lead Tech on daily operations Hire, coach, and develop team members to create a positive, inclusive culture Collaborate on staffing, inventory, and marketing with support from the business team Help ensure compliance with standards and operating policies for PVS hospitals Review clinic performance metrics and receive guidance to grow as a business leader Potentially transition into ownership through an independent franchise—with continued support Create and manage medical treatment plans, direction, and focus.

Qualifications

Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited institution Licensed (and in good standing) to practice veterinary medicine in the state of employment Minimum of 3 years of experience in general practice, preventive care, or a community clinic setting preferred Prior leadership or mentoring experience is a plus Strong communication skills and a genuine passion for client education Ability to work collaboratively in a team-oriented, retail-based clinic model Comfortable using modern veterinary software and digital records systems Additional Job Considerations * This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position.

Pet. Smart retains the right to change or assign other required job duties to this position. About the Culture At Pet. Smart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We’re more than a workplace, we’re Team Pet. Smart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team Pet. Smart. Pet. Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Pet. Smart Veterinary Services (PVS) is part of Pet. Smart’s Vet Health Services (VHS), the team bringing innovative veterinary solutions under one roof. Our goal is to keep veterinary health in the hands of the veterinary professionals. We are looking for a skilled veterinarian who’s excited to deliver high-quality care.

A person excited to explore the next step in leadership, hospital operations, and leading the direction of medicine practiced by their team. The high-level of autonomy in operating the clinic presents an excellent opportunity to experience what owning your own practice could be like, while giving you the tools, mentorship, and support to lead the operation of a Pet.

Smart Veterinary Services (PVS) hospital. Why This Role Stands Out Potential path to ownership with structured support and coaching Competitive salary + leadership & management stipend + performance bonuses Opportunity to build and cultivate a clinic culture where pets, clients, and the team thrive A role where your voice matters-spanning both high-quality veterinary medicine and operational leadership, not simply another associate general practice position What You’ll Do

• Clinical Responsibilities Provide comprehensive wellness care across life stages, with a focus on prevention and client education Diagnose and treat a wide range of conditions in dogs, cats, and select exotics Perform routine and advanced soft tissue surgeries in a fully equipped suite Deliver thorough dental care, including cleanings, radiographs, and extractions Create and manage diagnostic and treatment plans using in-house labs and imaging Build a caseload aligned with your interests-general practice, surgery, internal medicine, behavior, or others Foster lasting client relationships through trust and clear communication What You’ll Do
• Leadership & Ownership Development Lead and mentor the clinical team in partnership with Lead Tech on daily operations Hire, coach, and develop team members to create a positive, inclusive culture Collaborate on staffing, inventory, and marketing with support from the business team Help ensure compliance with standards and operating policies for PVS hospitals Review clinic performance metrics and receive guidance to grow as a business leader Potentially transition into ownership through an independent franchise-with continued support Create and manage medical treatment plans, direction, and focus.

Qualifications

Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited institution Licensed (and in good standing) to practice veterinary medicine in the state of employment Minimum of 3 years of experience in general practice, preventive care, or a community clinic setting preferred Prior leadership or mentoring experience is a plus Strong communication skills and a genuine passion for client education Ability to work collaboratively in a team-oriented, retail-based clinic model Comfortable using modern veterinary software and digital records systems At Pet.

Smart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We’re more than a workplace, we’re Team Pet. Smart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do.

Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us!

You might be the right fit for this role or another opportunity across Team Pet. Smart. Pet. Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.