Sales Agent

MAIN OBJECTIVE OF ROLE To maximize sales of flydubai products in the sales shop whilst ensuring a high level of customer service is maintained.

KEY RESPONSIBILITIES

Provide customers with information about flydubai destinations, flights, schedules, product, terms and conditions. Make new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request. Sell ancillary products provided by flydubai to customers visiting flydubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc.

Collect cash or other form of payments and properly reporting these to supervisor and/or retail manager. Handle Commercial visa process which involves validation of visa application details submitted by the passengers/agents. Handle visa deposit refunds to passengers as per requirement. Submitting daily sales reports to Supervisor and/or Retail Manager.

Prepare periodic/adhoc reports for use by commercial department. Rebook passengers affected by flight disruptions or cancellations. Co-ordinate with agency support, reservation support or airport services as and when required. Update ‘OK to board’ message on Radixx and stamping the visa copy as per government regulations.

QUALIFICATIONS

High School Diploma Minimum of 2 years’ experience working for an airline or travel agency in a ticketing role. Fluent in English Years with qualifications: 2 - 4 years COMPETENCIES Customer Focus Teamwork Effective Communication Personal Accountability & Commitment to achieve Resilience & Flexibility (Can do attitude) ISR REQUIREMENTS Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team.

Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations. Provide customers with information about flydubai destinations, flights, schedules, product, terms and conditions. Make new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request.

Sell ancillary products provided by flydubai to customers visiting flydubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc. Collect cash or other form of payments and properly reporting these to supervisor and/or retail manager. Handle Commercial visa process which involves validation of visa application details submitted by the passengers/agents.

Handle visa deposit refunds to passengers as per requirement. Submitting daily sales reports to Supervisor and/or Retail Manager. Prepare periodic/adhoc reports for use by commercial department. Rebook passengers affected by flight disruptions or cancellations. Co-ordinate with agency support, reservation support or airport services as and when required.

Update ‘OK to board’ message on Radixx and stamping the visa copy as per government regulations. High School Diploma Minimum of 2 years’ experience working for an airline or travel agency in a ticketing role. Fluent in English Years with qualifications: 2 - 4 years