Job description
Job Description: Title : Business Services Representative Classification: Non-Exempt Salay: $52,000/yr Scope of Position The Business Services Representative (BSR) responds to employers who want to connect with our system of record and will also connect employers to the PA Career. Link®. This role is responsible for supporting employer partnerships, coordinating, and attending rapid response events at employer sites, and assisting with center-based hiring and recruitment events.
The BSR operates across multiple PA Career. Link® locations throughout the city and serves as a liaison between employers, dislocated workers, and System-Wide Special projects. In addition to any request by PA Career. Link®, this position will provide staff assistance services to employers that are interested in working with PA Career.
Link®, and customers.
Essential Functions
- Provide staff assistance services to employers that are interested in working with PA Career. Link® and their customers
- To support all PA Career. Link® centers in achieving their employment goals for customers
- Make sure that employers have their business profile approved in CWDS
- Verify, validate, and approve job postings
- Support hiring events/ job fairs and information sections with employers from PA Career. Link®
- Support PA Career. Link® centers with hosting local career fairs
- Monitor scam preventions
- Maintain a good relationship on behalf of the PA Career. Link® with employers to ensure employers have access to candidates in the workforce system
- Identify employers that aligned with special projects workforce initiatives assigned in support PA Career. Link®
- Support rapid-response activities, including layoff events, employer site visits, and support for the dislocated workers
- Maintaining an ongoing knowledge of industry trends and labor market information to inform employers and PA Career. Link® staff
- Ensures accurate documentation of employer interactions, job postings, referrals, and event outcomes
- Represents PA Career. Link® in community and employer-facing activities, promoting workforce programs and services
- Participate in monthly meetings with all PA Career. Link® centers Business Services staff to discuss employer engagement strategies, placement goals, priority industries, and workforce development opportunities
- Maybe co-located at PA Career. Link® centers as assigned
- Documents all employers’ activities in CWDS and/or other systems identified
- Maintain ongoing knowledge of industry-specific job postings for sharing and distribution across the system
- Requires flexibility for off-site events, employer meetings, and occasional evening or non-traditional hours Education and Experience Requirement
- High school diploma required, associate degree or some college preferred
- Provide excellent Customer Service
- Must be comfortable delivering presentations to large and small groups
- Strong interpersonal, communication, and organizational skills
- Proficient in Microsoft Office applications, including Excel (intermediate to advanced level)
- Strong data collection, data entry accuracy, and reporting skills
- Must be able to work independently with little or no supervision
- Must be flexible with scheduling and workload changes
- Must be comfortable with frequent local travel throughout the City of Philadelphia
- Valid Driver’s License, clean driving record, and reliable vehicle required
- Able to work fully onsite, in a hybrid environment, or at employer sites as needed EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.