Food Service Associate

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science.

Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

4:00 P.M – 8:00 P.M Standard Weekly Hours-21.50 Monday-Friday Rotating Shifts Off one weekend a month

Purpose of Position : Under supervision, with some latitude for independent initiative and judgment, is responsible for obtaining patient meal order selections and for the delivery of meals to patients, including the set-of up and loading of meal trays onto carts, inspection and transportation of meals to assigned rooms, collection and return of empty trays and/or food carts, and performance of other related tasks, as required.

Essential Duties and Responsibilities

1. Ensures handheld tablet is fully operational prior to visiting patients and obtaining meal order selections.
2. Greets patients; discusses and obtains their menu selections for the next day’s meals, adhering to dietary restrictions (as applicable); and confirms and inputs patients’ choices at the bedside into a handheld tablet.
3. Checks patients’ trays for allergens and special requests; proper reheating; and accuracy, ensuring all items on tray ticket are present; and adds hot beverages and additional items before service to patients, as needed.
4. Makes additional rounds to ensure selections have been received from all patients, as appropriate.
5. In adherence with meal time schedules and infection control guidelines, delivers meal trays via carts to assigned units, uses two patient identifiers and patient scripting when passing trays or food to patients, and collects soiled trays to return to the kitchen area for cleaning.
6. Delivers nourishments and enteral feeding, and assembles and delivers late trays, as needed.
7. Engages in service recovery to address patient complaints, whenever possible, including delivering additional items to patients, in keeping with their diet restrictions.
8. Effectively communicates and collaborates with patients, and the interdisciplinary team to resolve any concerns regarding patients’ understanding of menu selections.
9. Reviews diet orders and prepares a list of patients that were not seen and need to be visited by the next shift.
10. Completes daily service satisfaction rounds, and enters results of service satisfaction rounds into a computer program, such as Experiencia or a similar system.
11. Enters pertinent information obtained from patients into CBORD, EPIC, and/or other record systems, and periodically reviews patient menus, to ensure preferences, selections and allergens are reflected.
12. Assists with the tabulation of statistics and prepares menu related reports, as requested by supervisors, managers or dietitians.
13. Under supervision, assists with assimilation of new food service staff in the department, as needed.
14. Assists with answering phones, processing changes in the computer system(s), and performing other related tasks, as needed.
15. High School Diploma or its educational equivalent; and six (6) months of full-time satisfactory experience working in a hotel, restaurant, hospitality, customer service or food service; and
16. Completion of an NYC Health + Hospitals food service training program within three (3) months of appointment.

Knowledge, Skills, Abilities and other Requirements: Ability to speak, read, and write English Ability to understand and follow oral and written instructions. Basic mathematical skills Stand and Walks most of the day Pushes and pulls light to moderate equipment including food carts. Works well with others as part of a team. Communicates with team members and leadership.

NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs

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