VIP Account Manager (French & English)

At ExWo we’re building a global digital platform focused on fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better. Our mission is simple: put users first, cut the nonsense, and build a product that earns trust every step of the way. We’re looking for a VIP Account Manager to join our growing team.

In this role, you’ll take care of our most valued users. You’ll be their trusted contact, their problem-solver, and the reason they stay loyal to the brand. What You’ll Do: Build and nurture long-term relationships with our VIP clients. Provide a tailored, fast, and personal experience across multiple channels (email, chat, phone).

Identify client trends, behaviors, and engagement opportunities. Act as the bridge between our VIPs and internal teams (Payments, Product, Engineering). Handle any issues with empathy and speed, ensuring every interaction feels premium. Constantly look for ways to elevate client experience. What We’re Looking For: Experience in Account Management, VIP Relations, or Customer Success.

Previous exposure to iGaming, fintech, or other high-trust industries is an advantage. Fluency in French and English , both written and spoken, is a must . Exceptional communication and soft skills, especially in de-escalation and tone management. Analytical mindset and ability to interpret client data and patterns. A proactive, adaptable, and emotionally intelligent approach.

Familiarity with CRM tools (Zendesk, Salesforce, Kustomer) is preferred. Team-oriented mindset with strong ownership and accountability.

What We Offer

Competitive salary and discretionary performance bonus. Premium private health insurance, including dental care. €50 monthly flexible benefits allowance. Up to 25 days of paid annual leave. Hybrid working, including 1 work-from-home day per week. Opportunity to grow and have a real impact in a fast-moving international company.

A collaborative environment where ownership, ideas and new ways of doing things are encouraged. If you’re looking for a place where you can make an impact, take ownership and grow alongside the business, we’d love to hear from you.