Assistant General Manager

Summary: Under the direction of the General Manager, the Assistant General Manager (AGM) is responsible for overseeing daily distribution center operations, including product movement, warehouse performance, customer service, safety, and operational efficiency. This position provides leadership and direction to management teams to ensure operational goals, financial targets, and customer expectations are consistently achieved.

The AGM is responsible for developing and mentoring leaders, optimizing operational processes, maintaining compliance with company policies and applicable regulations, and fostering a culture of accountability, safety, and continuous improvement.

Responsibilities include

planning, assigning, and directing work; evaluating performance; addressing employee concerns; and resolving operational challenges through subordinate managers and supervisors. Salary: $120K-$150K/year with a 20% annual bonus opportunity Essential Functions: Oversee and coordinate daily distribution center operations to ensure efficient product movement, inventory accuracy, operational productivity, and exceptional customer service.

Develop and execute operational plans to achieve budgeted revenue, expense, productivity, and performance targets. Support business development initiatives and identify opportunities to improve operational efficiency, service levels, and overall profitability. Monitor, analyze, and improve key performance indicators (KPIs) related to warehouse operations, labor productivity, inventory management, product handling, and customer service.

Establish and maintain operational procedures for receiving, storing, handling, and shipping merchandise while ensuring inventory accuracy and quality control standards. Ensure compliance with food safety regulations, sanitation requirements, and quality standards, including those related to perishable and frozen products.

Oversee regular facility inspections to maintain compliance with occupational safety regulations, food safety requirements, and company standards. Establish and maintain housekeeping, sanitation, and facility maintenance standards to promote a clean, safe, and efficient work environment. Promote a strong safety culture by modeling safe work practices, identifying potential hazards, implementing corrective actions, and ensuring appropriate safety training is conducted.

Develop and maintain positive working relationships with customers, vendors, employees, and other business partners. Monitor customer service performance, address service-related concerns, and implement corrective actions to achieve established customer satisfaction and claims targets. Provide leadership, coaching, and professional development to managers and supervisors to strengthen operational performance and employee engagement.

Oversee management responsibilities, including interviewing, hiring, onboarding, training, scheduling, performance evaluations, employee recognition, corrective action, and conflict resolution. Support labor relations activities, including employee relations, grievance resolution, and compliance with applicable employment laws and company policies.

Establish departmental goals, monitor progress, and provide regular performance updates and operational reports to senior leadership. Evaluate staffing requirements, labor schedules, and workforce capabilities to ensure appropriate coverage and operational efficiency. Assign and oversee operational projects, ensuring accountability, timely completion, and alignment with organizational objectives.

Develop, implement, and continuously improve standard operating procedures (SOPs) and operational practices to increase efficiency, consistency, and compliance. Ensure adherence to all company policies and applicable federal, state, and local laws and regulations, including Occupational Safety and Health Administration (OSHA) requirements.

Support the Company’s Performance Management Program (PMP) through consistent performance monitoring, coaching, feedback, and accountability. Identify cost-saving opportunities and recommend process improvements that enhance operational effectiveness without compromising safety, quality, or customer service. Prepare and submit required operational, financial, staffing, and performance reports accurately and within established deadlines.

Partner with site leadership and cross-functional departments to support organizational initiatives, operational improvements, and long-term business objectives. Perform other duties as assigned.

Qualifications

& Experience Minimum of five years of supervisory or management experience, preferably within a warehouse, distribution, logistics, or supply chain environment. Demonstrated ability to lead, develop, and manage teams consisting of managers, supervisors, and hourly associates. Strong understanding of distribution center operations, warehouse management, inventory control, labor planning, and operational performance metrics.

Ability to work effectively in a fast-paced, deadline-driven environment while managing multiple priorities and responsibilities. Excellent leadership, interpersonal, written, and verbal communication skills with the ability to communicate effectively across all levels of an organization. Proven ability to coach, mentor, and develop leaders while promoting accountability, teamwork, and continuous improvement.

Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate complex operational challenges and implement effective solutions. Ability to interpret and apply company policies, employment regulations, safety requirements, operating procedures, and maintenance instructions. Strong conflict resolution, negotiation, and decision-making skills with the ability to address sensitive situations professionally and effectively.

Demonstrated ability to build positive relationships with employees, customers, vendors, and business partners. Strong attention to detail, organizational skills, and ability to meet established objectives and deadlines. Commitment to maintaining a safe, compliant, and productive workplace while supporting employee engagement and retention.

Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Experience using Warehouse Management Systems (WMS), radio frequency (RF) technology, and related distribution center systems. Strong customer service orientation with a sense of urgency and commitment to operational excellence. Willingness to receive feedback, pursue professional development, and continuously strengthen leadership capabilities.

Education

& Certifications Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field preferred. Minimum of five years of supervisory or management experience required. Equivalent combinations of education and relevant professional experience may be considered.