Integrated Solutions Team Lead

Job Details: Job Location: Corporate Office

• Cleveland, OH, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Admin
• Clerical, Kurv is currently seeking a POS/Software Systems Technician Team Lead at our headquarters in Cleveland, Ohio. The role of a Team Lead demands a person who has strong leadership, loves to work with clients by phone, a knack for technical troubleshooting, and a commitment to learning and expanding on professional, industry and technical knowledge. Some on-call hours will be required for this position. The Team Lead oversees a small team of POS Support Technicians and File Builders. Required Duties and Responsibilities: Respond to merchant inquiries via phone and e-mail. Provide merchant support and technical issue resolution on Point-of-Sale systems and applications. Perform maintenance and modification of various Point-of-Sale and software systems. Perform maintenance and modification of merchant gateway accounts using partner interfaces. Provide remote installation and training to new merchant accounts for various Integrated/POS Software solutions. Set-up, repair, deploy and reprogram Point-of-Sale equipment and/or software. Conduct and control remote training sessions utilizing Team. Viewer, or other remote/web-conferencing applications. Pre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners. Utilization of several different software and web-based systems Downloading, troubleshooting and training of stand-alone credit card terminals. Report, track and help analyze technical problems and issues associated with Kurv products or services. Participate in ongoing product and services training and effectively cross-train team members.

Qualifications

Essential Skills and Experience: Professional IT certifications, or one year of experience in a remote technical helpdesk role. Experience with and the ability to install and troubleshoot operating systems such as: Windows, Android and iOS. Ability to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts.

Must be able to create, modify and complete Business Requirement Documents. Ability to adapt in a dynamic industry and work in a fast paced office. Ability to maintain productive relationships with third party providers and value added resellers Demonstrate effective problem solving skills Nice to have Skills and Experience: Prior history and experience working in restaurant/bar hospitality industry.

Associate’s Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software. Prior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor. Applicable work experience with point of sale systems. Understanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases.

Ability to communicate with internal staff and clients Ability to collaborate in a team environment Proven leadership skills Job Benefits: 40 hours per week On the job training program 401K, Medical, Dental, Vision available after 90 days Casual business dress code Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Work Location: In person