Patient Account Representative - Medical Coll

JOB TITLE: Patient Account Representative – Medical Collections EMPLOYER: FMS Inc. DEPARTMENT: Collection BENEFIT ELEGIBIITY CLASS : Hourly REPORTS TO: Collection Manager LOCATION: Remote SCHEDULE: Training: 2 months, Monday–Friday, 8:30 AM – 5:00 PM CST (tentative) Post-training (Remote): Monday–Friday, 9:00 AM – 6:00 PM and 10:00 AM - 7:00 PM split Note: After successful completion of training, employees are required to use video conferencing tools throughout their shift.

JOB SUMMARY

We are seeking compassionate, detail-oriented Patient Account Representatives to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services.

This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management . JOB DUTIES AND RESPONSIBILITIES: Review patient accounts and utilize professional communication to discuss outstanding medical bills. Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full.

Ask clarifying and empathetic questions to understand the patient’s financial situation and overcome barriers to payment. Offer and securely process flexible payment options, based on patient need and organizational guidelines. Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies.

Accurately document patient interactions, payment plans, and call outcomes within the account system. Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA. Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues.

JOB QUALIFICATIONS: Required: Experience in medical collections, healthcare customer service, or revenue cycle roles (e.g., billing, insurance follow-up) Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred Excellent verbal and written communication skills with a focus on empathy and compliance Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms Detail-oriented with excellent documentation and follow-up practices High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus WORK-FROM-HOME REQUIREMENTS: Reliable high-speed internet and secure, quiet workspace Employee-provided WFH equipment Desktop & Dual Monitors - 4vCPU with minimum 1.

6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required RAM: 8000 MB Hard Drive: 6 GB or more .NET Framework version 4.6.1 or later Windows 10/11 Mouse Headset Webcam Comfortable using video conferencing tools throughout each scheduled shift Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment