Service Designer – Senior

Job Description : We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design, agile delivery, and service design methodologies to improve end-to-end user and employee experiences across digital and non-digital service channels.

The Service Designer will work as part of cross-functional delivery teams, collaborating with product owners, designers, researchers, and technical teams to review existing services, identify future opportunities, and deliver effective, user-focused solutions.

Key Responsibilities

Integrate human-centred design practices into service transformation initiatives Conduct service discovery, research, prioritization, prototyping, and evaluation Analyze user and employee experiences across multiple channels (web, mobile, phone, in-person, print, etc.) Develop journey maps, service blueprints, and process maps Facilitate co-design workshops and stakeholder sessions Support change management and service adoption Define, measure, and report on service performance metrics Key Deliverables User and behavioural research outputs End-to-end service journeys and experience maps Prototypes and usability testing results User stories and backlog inputs Service performance analysis and reports Strategy, roadmap, and service vision documentation Recruiter Details : Recruiter Name: Uma Maheswari Revu Email: uma@upstaff.

ca Phone: +1 437-524-4328 Requirements 7+ years of experience in Service Design, UX Design, or Human-Centred Design Strong experience working in agile, cross-functional teams Expertise in service design methods (journey mapping, service blueprints, co-design, prototyping) Experience delivering complex, end-to-end service improvements Strong stakeholder facilitation and communication skills Preferred / Nice to Have Public sector or large enterprise experience Experience supporting digital transformation programs Familiarity with service performance measurement