Tech Support

Summary: Providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Responsibilities

Install and configure computer systems and applications within the company. Update computer operating systems and other important software, as needed. Performing routine inspections and upkeep of existing installations. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Act as the initial point of contact for all computer and system related concerns from employees. Assist management in creating training materials pertaining to computer troubleshooting and usage. Resolve technical issues related to network interruptions. Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

Deliver IT and related assistance upon request. Request any hardware and software purchases necessary.

Requirements

CompTIA A+ (Preferred) 1 year Tech Support Experience (Preferred) Fantastic installation, diagnostic, upgrade, and restoration abilities. Excellent vertical and lateral thinking. Superb time management skills. Clear written and verbal communication. Forbearing, flexible, and supportive. Proficient with Outlook, Word, Excel, PowerPoint, & Adobe.

Benefits

401(k) Dental insurance Employee assistance program Health insurance Paid time off Vision insurance