Front Desk Clerk - Adults

Job Details: Job Location: BROWNSVILLE CLINIC

• Brownsville, TX, Salary Range: Undisclosed, GENERAL DESCRIPTION OF POSITION: This position is vital in the delivery of health care. As the patient’s first point of contact patient communication, scheduling of appointments, team communication, documentation, and crucial essential elements as well as maintaining a safe and professional environment using patient centered medical home principles, policies and procedures ESSENTIAL JOB FUNCTIONS (with or without accommodations) Patient communication: Will greet and welcome the patient face to face or by telephone in a pleasant and culturally and linguistically manner. Assure all patient questions are answered in a positive and cordial manner. All incoming calls are answered and routed to appropriate personnel. Communicates patient’s problem/complaint to the supervisor or designee. Reinforces the patients with the importance of keeping appointments or communicating changes in their appointments. Manages appointments: Schedules appointments as per policies and procedures. Calls and reminds patients of their appointment. Follows up on “no show” patients. Initiates phone notes. Assures providers' schedules are as per established protocols. Efficiently addresses any discrepancies in the scheduling process. Handles the tickler appointments by calling or mailing reminders. Handles mini registrations for new patients. Verification of insurance/Medicaid. Team communication: Actively participates in team huddles to ensure maximum appointments, gaps in the day, and works on same day access. Will cross train in Pediatric Front Desk. Management of documentation: Records the appointments of the day. Identifies the no shows. Checks in patients. Initiate notes for the nurse on call or others to alert information regarding a patient. Demonstrates safe professional conduct: Maintains a friendly and safe environment for self and others. Response to emergency situations as per training. Refrains from texting and speaking on the cell phone while on duty. Will maintain the cell phone on mute to avoid business interruptions. Refrains from informal communication with patients and others. Fully participates in performance improvement and follows all the Clinic policies and procedures. Attends work on a regular and predictable schedule in accordance with Clinic leave policy and performs other duties as assigned. Must always adhere to a professional appearance in dress and behavior/conduct Position directly supervised: None Qualifications: Knowledge, skills, and abilities: (use of equipment, job related knowledge, language, etc.) Knowledge of front desk procedures, techniques, and practices. Knowledge of computer software (EMR, Microsoft Word, Excel, etc.) programs and other office equipment. Knowledge of Su Clinica Policies and Procedures, cultural, safety, etc. Customer relations and communication skills Skilled in excellent interpersonal skills reflecting clarity, diplomacy, and communicates accurately and effectively. Skilled in following through, multi-tasking, prioritizing and attention to detail in a fast-paced environment. Ability to learn PCMH Model, Accountable Care Organization (ACO) Ability to read, write and spell correctly in English and Spanish Able to lift 20 pounds Ability to prepare records in accordance with detailed instructions. Ability to maintain a flexible work schedule (follow overtime policy) Ability to recognize, evaluate, solve problems, and correct errors. Ability to resolve patient service issues and exercise independent judgment Ability to apply critical thinking skills while performing daily responsibilities. Ability to work with others in group settings if needed. Ability to present positive image of Su Clinica Ability to provide Excellent customer service Ability to fully comply with the enhanced infection control requirements of the clinic. EXPERIENCE DESIRED/CERTIFICATIONS REQUIRED: High School Diploma or GED. Must be Bilingual (English/Spanish). Certified Medical Office Specialist from an accredited school and one year experience as front desk clerk or appointments clerk in a hospital or clinic setting or two years’ experience as front desk clerk or appointments clerk in a hospital or clinic setting. Certification in Medical Office Specialist can substitute for work experience. SPECIAL INSTRUCTIONS: Due to the nature of SCF Services, it may be necessary for employees to work extended hours or other variations of the usual shift to ensure adequate care to patients and to maintain service to the community.