Front Office Assistant

Santa Cruz Community Health (SCCH) is a multi-site, Federally Qualified Health Center (FQHC) serving Santa Cruz County residents. SCCH began as a women's health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality.

Now, 50 years later, we serve that same mission at our three clinic sites: the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center serving everyone; and the Santa Cruz Mountain Health Center providing appropriate and expanded access to care for our patients in the San Lorenzo Valley.

Driven by our commitment to health care as a human right, SCCH is a leading non-profit provider offering comprehensive health services to our patients, regardless of their ability to pay. We have been recognized in the community as a leader in delivering high-quality, innovative care, and we are active in local, state, and national advocacy work that empowers our patients and community to be healthy, happy, and successful.

SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all our patients have access to quality, whole-person health care.

ABOUT THE ROLE

Santa Cruz Community Health (SCCH) seeking a Front Office Assistant to join our team at the Live Oak Health Center. This role is responsible for welcoming patients, managing check-ins, collecting payments, and maintaining accurate records in our electronic health system. The ideal candidate is organized, detail-oriented, and committed to delivering a positive and professional experience for every patient.

Classification : Full-time, Hourly, Non-Exempt Location : Live Oak Health Center, Santa Cruz, CA Reports to : Clinic Manager Pay Range : $23.23 – $26.23/hour, DOE; plus $0.50/hr Spanish bilingual differential Schedule : Full-Time; Some evenings & Saturdays Required Language Requirements : Bilingual in English/Spanish Strongly Preferred QUALIFICATIONS: Minimum Qualifications: A passion for supporting community-based care.

High School Diploma or GED. Experience or strong interest in working in a clinic or healthcare-related setting. Availability to work some evenings and Saturdays. Excellent customer service, communication, and follow-through.

Preferred Qualifications

Bilingual in English and Spanish. Bachelor’s degree in a related field. Familiarity with EHR systems and insurance plans. Understanding of HIPAA regulations and clinical processes. CORE JOB RESPONSIBILITIES: Follow front office procedures and clinic policies. Accurately manage patient check-in, registration, and EHR documentation.

Apply relevant federal and state regulations, including HIPAA. Provide timely, respectful, and patient-centered service. Communicate clearly and professionally, both verbally and in writing. Demonstrate initiative, attention to detail, and strong follow-through. Maintain a positive, team-oriented approach with staff and patients.

Use sound judgment and critical thinking in daily tasks. Complete assignments accurately and on time. Maintain reliable attendance and punctuality. GENERAL JOB PERFORMANCE STANDARDS: KNOWLEDGE OF WORK

• Posses and utilizes knowledge of the job which is essential to perform the specific functions and related work. QUANTITY OF WORK
• Accomplishes an appropriate volume of satisfactory work under normal conditions. Has the ability to produce desired results. QUALITY OF WORK
• Consistently demonstrates accuracy, thoroughness, neatness and dependability to produce work within acceptable standards. TIMELINESS
• Completes assignments on or ahead of schedule. ABILITY TO LEARN NEW DUTIES
• Interprets, learns and responds to instructions for new situations, procedures or methods . JUDGEMENT AND COMMON SENSE
• Decisions/actions are sound, including safety awareness. COOPERATION
• Willing to work with others toward common goals. COMMUNICATIONS
• Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information. INITIATIVE
• Ability to originate, develop or create new ideas or take steps to get things done. PROBLEM SOLVING
• Identifies and evaluates alternate solutions and selection of the most appropriate course of action. ATTENDANCE AND PUNCTUALITY
• Shows daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods, and other authorized absences from work.

BENEFITS

We offer a competitive and comprehensive benefits package to support employee well-being and work-life balance.

Benefits

are available to employees working 20 or more hours per week, and include: Employer -subsidized medical, dental, vision, and life insurance. Optional coverage: pet insurance and other supplemental plans. Coverage begins the first of the month after 30 days of employmen.t Paid time off and holidays starting on day one.

401(k) plan with 2% automatic enrollment and 2% employer match. Wellness reimbursement and telecommuting stipend (as applicable). License and certification fee reimbursement (as applicable). Internal Staff: Internal staff who transition into this position will retain their current benefits, tenure, PTO accruals, and retirement matching as applicable, with no lapse in coverage.