House Attendant

Summary The House Attendant is responsible for maintaining the cleanliness, safety, and order of the public area (hallways, guest landing areas, linen closets and exit stairs) and to provide support to other housekeeping staff. In addition, House Attendants are in charge of cleaning and stocking guest rooms. Duties/Responsibilities Accommodate all guest requests in a timely and professional manner.

Provide Guest Room Attendants with all the necessary room and cleaning supplies. Remove and handle, as directed, soiled linen and trash from Guest Room Attendant’s carts. Perform support services in rooms as directed, including, mattress turning, furniture moving, and detail/deep cleaning not normally performed by Room Attendants.

Maintain cleanliness, order and inventory of the storage and linen closets, and promptly report and deficiencies or problems. Promptly report all suspicious occurrences or hazards conditions. Manage, store and label all hazardous substances according to state regulations. Perform other tasks, including cross-training, mentoring and coaching as directed.

Dusts, sweeps, mops, scrubs, vacuum, and cleans assigned areas of the Hotel. Scrubs, waxes and strips floors, as assigned. Sweeps/vacuums stairwells, and attends to other special projects, as requested. Cleans and/or vacuum rugs, carpets and upholstered furniture and draperies as needed. Empties wastebaskets; empties and cleans ashtrays, and transports trash and dirty linens to designated areas.

Responds promptly to guest request (i.e., delivering hair dryers, irons and ironing boards, rollaway beds, etc.) Pack amenities for guest requests, delivers and organize them to assigned floors of the Hotel. Re-stocks chemical supplies in bottles, and picks up and delivers same to all floors of the Hotel. Routinely inspects work areas, identifying potential problems or repair needs, and notify Housekeeping Dispatcher and/or Supervisor for maintenance to be scheduled.

Facilitates the flow of information, by attending regularly scheduled meetings with Employees on assigned shift. Properly tags lost and found items and delivery them to the Housekeeping Office, for storage following procedure. Adheres to performance standards, company policies and procedures, as they relate to the department.

Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record. Perform special projects and other responsibilities, tasks, or duties as requested.

Education

/ Qualifications Must be at least 18 years of age. High School Diploma or GED equivalent, preferred. Any combination of education, experience and training that provides the required knowledge, skills and abilities. Must be able to provide evidence of eligibility to work in the United States of America. Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.

Required to submit to and obtain negative results on all drug and/or alcohol testing. Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation.

Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 401k Plan Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually) Team member Incentives Discounted Team member meal DISCLAIMER: The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification.

It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.