Dental Insurance / Office Coordinator

DENTAL INSURANCE / OFFICE COORDINATOR POSITION SUMMARY The Dental Insurance Coordinator manages all dental insurance functions while supporting front-office operations and delivering excellent patient service. This role requires strong attention to detail, clear communication, and a thorough understanding of dental insurance benefits, claims processing, and terminology.

The coordinator also assists with daily operations, including reporting and front-desk support as needed.

KEY RESPONSIBILITIES

• Verify insurance eligibility and benefits prior to patient appointments
• Document complete benefit details, including deductibles, maximums, frequencies, limitations, exclusions, and waiting periods
• Maintain accurate and up-to-date insurance information in practice management software
• Submit clean, timely insurance claims with all required documentation, including narratives, radiographs, periodontal charts, and attachments
• Prepare, submit, and track pre-authorizations and pre-treatment estimates• Monitor, follow up on, and resolve outstanding insurance claims
• Review aging reports and actively work delinquent claims• Investigate denials, delays, and underpayments; submit corrections and appeals as needed• Post and reconcile insurance payments and Explanation of Benefits (EOBs)
• Identify and resolve payment discrepancies
• Communicate with insurance carriers regarding benefits, claim status, and appeals
• Clearly explain insurance coverage and patient financial responsibility to patients
• Educate patients that insurance estimates are not guarantees of payment
• Coordinate with clinical and treatment teams to ensure accurate treatment estimates
• Maintain current fee schedules and insurance plan information
• Update insurance records when patient coverage changes occur
• Ensure all claims are submitted within required filing deadlines
• Coordinate benefits for patients with multiple insurance plans• Maintain HIPAA compliance and protect patient confidentiality at all times
• Assist with phone coverage, scheduling.
• Communicate professionally with patients, team members, and insurance representatives Why Join Us?
• Competitive salary + performance bonuses.
• Comprehensive benefits: dental, and paid time off.
• Supportive, family-like team culture with ongoing training and growth opportunities.
• Make a real difference in patients’ lives every day!
• Modern, state-of-the-art office with cutting-edge technology. Schedule: Full-time- 40 hrs/ week Monday 8:30-4 Tuesday 8:30-6 Wednesday 8:30-6 Thursday 8:30-4 Friday 8:30- 3 Ready to Shine? Bring your enthusiasm and expertise to Anderson Dental Apply today with resume and cover letter Anderson Dental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.