Area Operations Manager

Job Details: Job Location: MD- American Scale

• Baltimore, MD, Position Type: Full Time, Salary Range: $85000.00 - $95000.00Salary/year, Travel Percentage: Up to 25%, Job Category: Management, Location: Baltimore, MD (Territory-Based) Are you an experienced operations leader who enjoys developing leaders, improving business performance, and building high-performing teams? At Carlton Industrial Solutions, you'll have the opportunity to lead multiple Industrial Field Service operations while influencing the growth of a respected, customer-focused organization. This role is ideal for someone who thrives on coaching leaders, driving operational excellence, and making strategic decisions that directly impact business results.

What You'll Do

As the Area Operations Manager, you'll oversee the operational and financial performance of multiple Industrial Field Service branches throughout your territory.

Your responsibilities

Leading branch operations while ensuring outstanding customer service, safety, quality, and profitability. Coaching, mentoring, and developing Field Service Supervisors to build strong, engaged teams. Driving accountability through KPIs, productivity metrics, financial performance, and operational excellence. Owning branch P&L performance, labor utilization, revenue growth, gross margin, and overall business results.

Partnering with Sales to strengthen customer relationships, identify growth opportunities, and support strategic initiatives. Promoting a safety-first culture while ensuring compliance with company policies and regulatory standards. Standardizing best practices and leading continuous improvement initiatives across all locations.

Supporting preventive maintenance, emergency service, inspections, installations, and project execution to deliver exceptional customer experiences.

Compensation

& Benefits We invest in our leaders because they help build our future. We offer: Competitive salary Annual performance bonus Company vehicle or vehicle allowance Medical, Dental & Vision Insurance 401(k) with company match Paid Time Off and Paid Holidays Company-paid Life Insurance Leadership development and advancement opportunities Qualifications: What We're Looking For We're seeking an experienced operations leader who understands that exceptional business performance starts with exceptional people.

Required Qualifications Experience leading multiple operations, branches, or service locations. Leadership experience within Industrial Field Service, manufacturing, automation, mechanical service, calibration, metrology, industrial weighing, or another technical service environment. Proven success leading supervisors, managers, or frontline leaders.

Strong P&L management experience with demonstrated financial and operational business acumen. Experience improving performance through KPIs, coaching, process improvement, and accountability. Excellent communication, leadership, and customer relationship skills. Ability to travel throughout the assigned territory.

Preferred Qualifications

Experience in calibration, metrology, industrial weighing, or related industries. Lean Manufacturing or Continuous Improvement experience. Experience with ERP, CRM, or Field Service Management software.