Access Center Patient Care Representative

We are seeking a qualified phone operator to join our Access Center team. Core responsibilities include: Schedule patients for treatments by multiple providers and treatment areas Manage incoming and outgoing calls for patients Check email daily to ensure timely communication Resolve customer issues and deliver exceptional customer service Utilize the Well App to assist patients as needed and respond to inquiries Attach all incoming fax reports to patient charts Create and fax x-ray scripts for patients to the appropriate locations Process medication refill requests by forwarding them to the provider as patients call Generate work or school notes based on doctor recommendations and send them to patients via email or fax Ability to communicate effectively over the phone with patients Accurately enters into the computer patient demographics, insurance information, and other pertinent patient information Communicates using active listening, thinking/analysis, and appropriate professional response Manage the maintenance of the providers’ schedules Handle online appointment requests in a timely manner Provide translation assistance for Spanish speaking patients Assist team members with questions pertaining to scheduling Must be able to sit for prolonged periods of time Other duties as assigned by management Required Skills & Experience Candidate must have a High School Diploma Excellent verbal and communication skills Medical health insurance background helpful Medical office background experience preferred Customer service skills Multi-tasker Candidate should be familiar with EMR