Parking & Transportation Lead

Overview

The Parking & Transportation Lead supports the day-to-day operations of an assigned base area, including parking and lot operations to ensure daily operations are efficient, safe, and contribute to a positive guest arrival experience. Working under the direction of the Parking & Transportation Supervisor and Manager, this position provides on-the-ground leadership by positioning staff, opening and closing lots and lanes, monitoring operations, and addressing real-time operational and guest service needs.

The Lead serves as a key connection between frontline team members and departmental leadership, escalating issues that require supervisory attention and supporting consistent communication across teams. The ideal candidate is dependable, guest-focused, composed in a fast-paced outdoor environment, and confident in taking ownership of operations with limited direct supervision.

Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.

Responsibilities

Long Term Thinking Identify recurring operational issues specific to the assigned base area (staffing gaps, traffic flow, equipment needs) and report them to the Parking & Transportation Supervisor. Provide input on staffing coverage and shift assignments for the base area based on daily guest volume and conditions. Excellence in Execution Serve as the on-site point person for day-of operations in the assigned base area, coordinating across parking, enforcement, and shuttle/transportation staff present that shift.

Open and close lots, lanes, and equipment for the base area according to department procedures. Position and reposition staff within the base area as guest volume, weather, or operational needs change throughout the shift. Monitor compliance with parking policies and payment requirements in the base area, stepping in to resolve issues before they require supervisor involvement.

Troubleshoot equipment, signage, or technology issues in the base area and coordinate repairs or workarounds. Complete shift logs, incident reports, and other required documentation for the base area. Assist with snow removal, traffic redirection, or other field tasks as needed to keep the base area safe and accessible.

Attitude is Everything Respond to escalated guest concerns in the base area with professionalism and a solution-focused approach, looping in the Supervisor when an issue exceeds the Lead's authority. Model the guest-first, team-first standard the department expects from every shift the Lead runs. Develop Great People Provide real-time direction, coaching, and feedback to attendants, operators, and enforcement staff working in the base area during the shift.

Help onboard and orient new team members assigned to the base area. Communicate department standards, policy updates, and seasonal changes to the base area team. Serve First Relay staff needs, guest feedback, and operational updates from the base area to the Parking & Transportation Supervisor and Manager. Communicate clearly at shift handoff so the next Lead or Supervisor has full visibility into the base area's status.

Other duties as assigned.

Qualifications

Required Prior experience in parking, transportation, or guest service operations. Ability to lead a shift and direct other staff with moderate autonomy and without constant direct supervision. Strong verbal communication skills, including clear radio communication with staff and supervisors. Valid driver's license with a clean driving record.

Ability to work outdoors in all weather conditions for extended periods. Comfortable de-escalating guest concerns calmly and professionally. Availability to work varied shifts, including weekends, holidays, and peak operational periods. Preferred Prior lead, shift-lead, or supervisory experience in a resort, hospitality, or high-volume guest environment.

Familiarity with point-of-sale (POS) systems, mobile payment technology, or parking/transportation equipment. Fluency in a language other than English. Click Here for Full Job Description Join our team and enjoy The Summit Experience! Wage and Benefit Info: The wage range for this positions is: from $ 22.50 to $25.00 /hr This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff). All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year. All Full Time individuals may participate in our Ally Heath benefit.

It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week. It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor.

Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.

Long Term Thinking Identify recurring operational issues specific to the assigned base area (staffing gaps, traffic flow, equipment needs) and report them to the Parking & Transportation Supervisor. Provide input on staffing coverage and shift assignments for the base area based on daily guest volume and conditions. Excellence in Execution Serve as the on-site point person for day-of operations in the assigned base area, coordinating across parking, enforcement, and shuttle/transportation staff present that shift.

Open and close lots, lanes, and equipment for the base area according to department procedures. Position and reposition staff within the base area as guest volume, weather, or operational needs change throughout the shift. Monitor compliance with parking policies and payment requirements in the base area, stepping in to resolve issues before they require supervisor involvement.

Troubleshoot equipment, signage, or technology issues in the base area and coordinate repairs or workarounds. Complete shift logs, incident reports, and other required documentation for the base area. Assist with snow removal, traffic redirection, or other field tasks as needed to keep the base area safe and accessible.

Attitude is Everything Respond to escalated guest concerns in the base area with professionalism and a solution-focused approach, looping in the Supervisor when an issue exceeds the Lead's authority. Model the guest-first, team-first standard the department expects from every shift the Lead runs. Develop Great People Provide real-time direction, coaching, and feedback to attendants, operators, and enforcement staff working in the base area during the shift.

Help onboard and orient new team members assigned to the base area. Communicate department standards, policy updates, and seasonal changes to the base area team. Serve First Relay staff needs, guest feedback, and operational updates from the base area to the Parking & Transportation Supervisor and Manager. Communicate clearly at shift handoff so the next Lead or Supervisor has full visibility into the base area's status.

Other duties as assigned. Required Prior experience in parking, transportation, or guest service operations. Ability to lead a shift and direct other staff with moderate autonomy and without constant direct supervision. Strong verbal communication skills, including clear radio communication with staff and supervisors.

Valid driver's license with a clean driving record. Ability to work outdoors in all weather conditions for extended periods. Comfortable de-escalating guest concerns calmly and professionally. Availability to work varied shifts, including weekends, holidays, and peak operational periods. Preferred Prior lead, shift-lead, or supervisory experience in a resort, hospitality, or high-volume guest environment.

Familiarity with point-of-sale (POS) systems, mobile payment technology, or parking/transportation equipment. Fluency in a language other than English. Click Here for Full Job Description Join our team and enjoy The Summit Experience! Wage and Benefit Info: The wage range for this positions is: from $ 22.50 to $25.00 /hr This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff). All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year. All Full Time individuals may participate in our Ally Heath benefit.

It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week. It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor.

Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.