RMA Coordinator

Job Details: Job Location: San Jose

• San Jose, CA, Salary Range: $25.00 - $29.00Hourly, Job Shift: Day, ABOUT VSE We’ve been in business since 1981, founded on the principle of providing the best services to our customers through hard work and a commitment to excellence. VSE provides superior turn-key PCB solutions that exceed industry exacting standards. We provide assembly and engineering services for electro-mechanical products. VSE exists to empower life-changing and life-saving technologies worldwide. We are successful because of our commitment to exceptional customer service, being nimble, and delivering the highest quality. Our team members are humble, curious, and electric! We are team players, practicing gratitude and treating others with respect. We are passionate learners, hungry for understanding and eager to explore. We are energized with positivity, wired, and driven to succeed! Join our team to unlock our dynamic benefits: competitive pay, generous 401k match, flexible schedules, paid time off, holiday pay, health and wellness, along with opportunities for growth and development. JOB DESCRIPTION Role The RMA (Return Material Authorization) Coordinator is responsible for managing the return and repair process of printed circuit board assemblies (PCBAs), Cable Harnesses, and Electro-Mechanical Assemblies for our contract manufacturing operations. This role ensures efficient processing of customer returns, maintains accurate records, and collaborates with cross-functional teams to resolve issues and improve customer experience.

Responsibilities

Receive, evaluate, and process return material authorization (RMA) requests from customers. Customer Communication: Act as the primary point of contact for customers regarding RMAs, providing updates and resolutions in a timely manner. Quoting: Prepare budgetary and final quotes for services and repairs performed on RMA’s, coordinating PO approval with the customer.

Data Management: Maintain detailed records of returned products, repair activities, and final resolutions in the company’s ERP/MRP system. Inventory Control: Ensure returned products are properly logged, stored, and dispositioned, preventing discrepancies in inventory. Cross-Functional Collaboration: Partner with finance, program managers, production, quality, and purchasing teams to expedite repairs, replacements, and credit processing as needed.

Reporting & Documentation: Generate RMA reports, analyze trends, and recommend process improvements to minimize returns and enhance customer satisfaction. Continuous Improvement: Identify inefficiencies in the RMA process and suggest improvements to enhance operational effectiveness.

Qualifications

Education

High school diploma required; an associate or bachelor's degree in business, engineering, or a related field preferred. Experience: 2+ years of experience in RMA processing, customer service, or operations within a manufacturing or electronics environment. Technical Knowledge: Familiarity with PCBAs, electronic components, and manufacturing processes is a plus.

ERP/MRP Systems: Experience with Syteline or other ERP/MRP systems for tracking and managing returns Analytical Skills: Ability to analyze return trends, identify root causes, and work on process improvements. Communication Skills: Strong verbal and written communication skills for effective customer interaction and internal collaboration.

Problem-Solving: Ability to troubleshoot return issues and provide efficient resolutions. Attention to Detail: Highly organized with strong documentation and record-keeping skills. Team Player: Ability to work cross-functionally with various departments.